Operations Executive – Client Consultations & Escalations

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Location:

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About the Role

Operations Executive

Key Responsibility Areas (KRAs):

Operational Management

• Manage and oversee daily operations across assigned projects.
• Ensure that all tasks and deliverables are executed accurately and on schedule.

Stakeholder Coordination

• Serve as the single point of contact between internal teams, external partners, and customers.
• Facilitate clear communication and seamless workflows across all stakeholders.

Escalation Handling

• Proactively identify operational issues or bottlenecks.
• Escalate when necessary, track and resolve issues to uphold service quality and customer satisfaction.

Team Management

• Support and monitor team members/vendors involved in operations.
• Guide, motivate, and ensure accountability to meet or exceed targets.

Process Tracking & Reporting

• Maintain accurate records, logs, dashboards, and trackers of operational metrics.
• Prepare and share daily and weekly reports using Google Sheets / Excel.

Process Improvement

• Spot gaps or inefficiencies in current processes.
• Recommend, design, and help implement improvements to boost efficiency and deliver a better experience for customers.

Requirements

• Bachelor’s degree in Business, Operations, or a related field.
• 1–3 years experience in operations, coordination, or project execution roles.
• Strong proficiency in 

  Google Sheets / Excel

   for tracking and reporting.
• Excellent verbal and written communication skills; ability to engage with multiple stakeholders.
• Skilled in troubleshooting and escalation resolution with a solution-oriented mindset.
• Self-driven, organized, and able to perform well in a 

  remote, fast-paced environment

  .

• Immediate joiner preferred.

Compensation & Benefits

• Salary:

   ₹3 - 4.3 LPA
• Remote-first, flexible working culture
• Opportunity to work on impactful projects in health & wellness
• Exposure to cross-functional initiatives and growth paths into operations leadership