Operations Executive- Car Rental Process

Urgent Hiring.....!!!!!!!!!!!!

Position: Executive - Operations (BTS )

Location: Navi Mumbai

Notice Period: Immediate or 15 days or 1 month

Experience: Freshers or 2-3 years of relevant exp. from CarRental/Mobility Industry.

Qualification: Any UG/Graduate or Hospitality Degree.

Industry: Mobility/BPO/KPO/Transportation/Car Rental Service industry.

Skills 

·      Should have good Oral, written communication and listening skills. 

·      Should be an effective communicator, fluent with what he/she is speaking. 

·      Should be a computer literate. (Proficient in MS office). 

·      Should have the ability to handle multiple calls simultaneously. 

·      Should be able to multi-task and be able to manage time effectively 

·      Should provide most accurate information into the portal and to customer  

·      Good interpersonal and problem-solving skills. 

·      Should be flexible enough to adapt to any environment or changes happening in the work. 

·      Should be patient enough and quite motivated towards learning new things and execute it effectively on day-to-day basis. 

·  Should be able to adapt to interacting with any client and should have good listening skills to validate the data and troubleshoot.

Responsibilities 

·      Handle calls from Client and make reservations onto the online portal. 

·      Allocation of reservation to Vendors. 

·      Confirm reservation details to Clients. 

·      Follow up with drivers for pre-journey confirmation as per fixed schedule and vehicle readiness. 

·      Update portal with dispatch details. 

·      Maintain strict SLA/TAT for all activities 

·      Attend to and provide customer with a solution to any queries/complaints. 

·      Must discuss every matter with its supervisor or team leader to get any issue sorted. 

·        Coordinate with Vender management department and administrative department for  billing/vendor related queries. 

·      Should be confident in troubleshooting any such emerging queries and maintaining high standards  of Service. 

·      Prior Car Rental experience preferred.

Interested candidate can send resume at  hr@commutec.in or call directly for walk- in interview +91 9056058500 0r fill up the below form https://lnkd.in/dWnKa7t9