Operations Executive- Car Rental Process

Urgent Hiring.....!!!!!!!!!!!! Position: Executive - Operations (BTS ) Location: Navi Mumbai Notice Period: Immediate or 15 days or 1 month Experience: Freshers or 2-3 years of relevant exp. from CarRental/Mobility Industry. Qualification: Any UG/Graduate or Hospitality Degree. Industry: Mobility/BPO/KPO/Transportation/Car Rental Service industry. Skills · Should have good Oral, written communication and listening skills. · Should be an effective communicator, fluent with what he/she is speaking. · Should be a computer literate. (Proficient in MS office). · Should have the ability to handle multiple calls simultaneously. · Should be able to multi-task and be able to manage time effectively · Should provide most accurate information into the portal and to customer · Good interpersonal and problem-solving skills. · Should be flexible enough to adapt to any environment or changes happening in the work. · Should be patient enough and quite motivated towards learning new things and execute it effectively on day-to-day basis. · Should be able to adapt to interacting with any client and should have good listening skills to validate the data and troubleshoot. Responsibilities · Handle calls from Client and make reservations onto the online portal. · Allocation of reservation to Vendors. · Confirm reservation details to Clients. · Follow up with drivers for pre-journey confirmation as per fixed schedule and vehicle readiness. · Update portal with dispatch details. · Maintain strict SLA/TAT for all activities · Attend to and provide customer with a solution to any queries/complaints. · Must discuss every matter with its supervisor or team leader to get any issue sorted. · Coordinate with Vender management department and administrative department for billing/vendor related queries. · Should be confident in troubleshooting any such emerging queries and maintaining high standards of Service. · Prior Car Rental experience preferred. Interested candidate can send resume at hr@commutec.in or call directly for walk- in interview +91 9056058500 0r fill up the below form https://lnkd.in/dWnKa7t9 Show more Show less