Operations Executive

Job Description

Are you passionate about ensuring high standards and fostering strong, long-lasting relationships with clients? If so, we want you on our team! As a Quality Control professional at SmartQ, your main responsibility will be overseeing and enhancing the daily operations to ensure efficiency, quality, and alignment with the company s strategic objectives. You ll also play a key role in strategic planning, team leadership, and problem-solving to address the challenges of operational management. If you have the skills and the drive to make a real impact in the world of food and technology, we invite you to join us! Promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers. Encourage adoption by downloading and using the App, offering training, and assisting those without the App in placing orders and making payments through various digital wallets. Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App and ensure timely push notifications and banner displays. Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager. Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly. Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures). Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances. Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments. The candidate will be required to work six days a week. Qualifications: Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude. Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity. A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives. A graduate with a preference for holding a minimum craft course certification in Hospitality. Requires a minimum of 1 year of relevant experience. : .