Operations & Customer Success Manager

The Operations & Customer Success Manager position at MPG Group in Gurugram is a full-time on-site role where you will be responsible for overseeing day-to-day operations, ensuring customer satisfaction, building and maintaining relationships, and implementing strategies for customer retention. Your main responsibilities will include managing products, sales operations, supply chain, inventory, negotiations, quality, customer service, system and SOP implementation. In the area of Products Management, you will be involved in Sales Operation Management which includes sales quote creation, sales order creation, customer management, price negotiations, orders tracking, and account receivable management. You will also handle Supply Chain Management and Dispatch Management which involve delivery order management, warehouse management, warehouse coordination, inventory management, and transportation management. Inventory & Warehouse Management, including inventory forecasting, will also be part of your role. To excel in this position, you will need to possess strong Customer Satisfaction, Relationship Building, and Customer Service skills. Analytical Skills and Customer Retention expertise are essential for success in this role. Effective communication and interpersonal skills are also crucial. Previous experience in operations and customer success roles is required, along with the ability to analyze data and provide actionable insights. A Bachelor's degree in Business Administration or a related field is preferred. Join MPG Group to be a part of a company that has been a beacon in business since 1984, embodying perseverance and dedication to realizing dreams.,