LifeGuru is on a mission to become the most trusted digital platform for authentic temple pujas, havans, sankalps, and prasad services across India. We bridge devotees with verified temples and priests, ensuring spiritual authenticity, operational excellence, and a deeply respectful customer experience. We are building systems from scratch, scaling fast, and setting new standards in how spiritual services are delivered digitally.This is not a routine customer support role. This is a high-ownership, build-and-scale role at the intersection of customer experience, temple operations, and process excellence.
Key Responsibilities
- Owning the Devotee Experience: You will be the primary point of contact for devotees, handling queries related to puja bookings, sankalp details, temples, prasad, videos, and timelines across WhatsApp, calls, and chat—ensuring empathetic, timely, and high-quality resolutions within SLAs.
- Ensuring Flawless Puja Execution: You will coordinate closely with priests, temple partners, and internal teams to ensure accurate sankalp details, timely puja performance, proper video recording, and smooth prasad dispatch, supported by daily trackers and execution dashboards.
- Driving Operational Excellence: You will build, follow, and continuously improve SOPs for customer communication, puja tracking, video quality checks, and prasad delivery, identifying gaps and implementing process, automation, and tooling improvements.
- Managing Escalations & Building Trust: You will own escalations end-to-end, proactively communicate during delays or exceptions, and turn service challenges into trust-building experiences for devotees.
- Translating Insights into Action: You will analyse customer queries, feedback, and operational data to generate insights, prepare MIS reports, and convert learnings into actionable improvements that enhance service quality and efficiency.
The Rewards
- This will be one of the most challenging and demanding roles you'll ever have, but the rewards are proportional to the challenge:
- True Impact: This isn't a cog-in-the-wheel job. You will play a significant role in a fast-growing startup, directly influencing the future of an entire industry.
- Hyper-Growth: Your career advancement and skill growth will be accelerated. You'll learn more in one year here than in five years at a large corporation.
- Direct Mentorship: You will get to work directly with and learn from industry veterans and successful founders.
- Real Ownership: We're building this together. We offer the potential for meaningful wealth accumulation through ESOP in LifeGuru within a 5-7 year horizon.
About Company: Lifeguru is building a full-stack spirituality platform catering to audiences in India and abroad. Imagine us to be an Amazon for all spiritual services - be it horoscopes, tarot, astrology, or even Vastu - all hinging on Vedic protocols. We are building this from scratch and see that as more and more people come online, the demand for these services will increase in the time to come. Our founders have a proven track record, having grown Licious by 10X and Milkbasket by 100X. We pride ourselves on being hands-on, open to learning, and dedicated to making a positive impact on our users' lives.
