Relationship Manager - VIP Customers

As the Relationship Manager - VIP Customers at LifeGuru App, your primary responsibility will be to serve as the personal concierge for high-value users who engage in booking Mandir Pujas through our platform. Your main objective is to provide an exceptional 10X VIP experience and establish enduring relationships with our esteemed clientele. Your key duties will include: - Welcoming VIP Users: Extend a warm welcome and ensure a premium experience right from their first interaction - Acting as Their Dedicated Point of Contact: Offer personalized support for each puja booking - Fostering Premium Customer Engagement: Cultivate trust and loyalty through top-notch service - Managing a Portfolio of VIP Customers: Keep abreast of their spiritual requirements and recommend relevant pujas - Proactively Addressing Issues: Respond to queries, offer solutions, and ensure customer satisfaction - Gathering Insights & Feedback: Enhance user experience by gaining a profound understanding of consumer preferences To excel in this role, you must possess the following qualities: - Customer Obsession: Demonstrated passion for creating exceptional experiences for users - Excellent Communication Skills: Proficiency in Hindi and English (knowledge of other regional languages is advantageous) - Empathy & Trustworthiness: Ability to comprehend spiritual needs and foster meaningful relationships - Problem-Solving Skills: Quick thinking and proactive approach to resolving user concerns - Data & Detail Orientation: Ability to analyze user behavior and enhance their experience accordingly - Tech-Savviness: Comfortable using CRM tools, messaging applications, and digital platforms - Growth Mindset: Willingness to thrive in a dynamic startup environment and contribute to expanding the VIP customer base If you believe you possess these qualities and rate yourself highly in them, we encourage you to apply for this exciting opportunity with LifeGuru App.,