Operations Strategist in Bangalore

Key Responsibilities

• Building Our Expert Community: You will own the entire lifecycle management of our psychic experts. This means sourcing, selecting, and onboarding the best talent, and helping develop the training materials that make them successful.
• Driving Operational Excellence: You'll relentlessly hunt for inefficiencies and crush them. You'll employ automation and innovative tech tools to build scalable, high-quality processes that allow us to serve millions.
• Being the Voice of the Customer: You will be on the front lines, acting as the key point of contact for critical user interactions and escalations. You'll solve their problems directly and ensure their spiritual journey with us is seamless and profound.
• Translating Insight into Strategy: You won't just solve tickets; you'll learn from them. You will be responsible for gathering customer insights, analysing user feedback, and translating those findings into actionable strategies for operational improvement.
• Fuelling Strategic Growth: As we expand into new international markets, you will be a key player in adapting our operations to meet new challenges and global objectives