As the Relationship Manager - VIP Customers at LifeGuru App, your primary responsibility will be to serve as the personal concierge for high-value users who engage in booking Mandir Pujas through our platform. Your main objective is to provide an exceptional 10X VIP experience and establish enduring relationships with our esteemed clientele. Your key duties will include: - Welcoming VIP Users: Extend a warm welcome and ensure a premium experience right from their first interaction - Acting as Their Dedicated Point of Contact: Offer personalized support for each puja booking - Fostering Premium Customer Engagement: Cultivate trust and loyalty through top-notch service - Managing a Portfolio of VIP Customers: Keep abreast of their spiritual requirements and recommend relevant pujas - Proactively Addressing Issues: Respond to queries, offer solutions, and ensure customer satisfaction - Gathering Insights & Feedback: Enhance user experience by gaining a profound understanding of consumer preferences To excel in this role, you must possess the following qualities: - Customer Obsession: Demonstrated passion for creating exceptional experiences for users - Excellent Communication Skills: Proficiency in Hindi and English (knowledge of other regional languages is advantageous) - Empathy & Trustworthiness: Ability to comprehend spiritual needs and foster meaningful relationships - Problem-Solving Skills: Quick thinking and proactive approach to resolving user concerns - Data & Detail Orientation: Ability to analyze user behavior and enhance their experience accordingly - Tech-Savviness: Comfortable using CRM tools, messaging applications, and digital platforms - Growth Mindset: Willingness to thrive in a dynamic startup environment and contribute to expanding the VIP customer base If you believe you possess these qualities and rate yourself highly in them, we encourage you to apply for this exciting opportunity with LifeGuru App.,
At LifeGuru, our mission is to be a partner and support in your spiritual journey. Our dedication to authenticity and devotion drives this vision, ensuring that every ritual is performed with the highest standards. As we expand, we seek a strategic and energetic leader to help us grow our business and uphold our unwavering commitment to quality. This role is pivotal in shaping and scaling our business, driving operational excellence, and ensuring that our services maintain the highest standards. You will work closely with founders, key stakeholders, and cross-functional teams to build robust processes, execute high-impact initiatives, and institutionalize best practices for long-term growth. You will own and lead the operational strategy, process development, and execution of our astrology services. Key Responsibilities ✅ Business Ownership & Process Optimization: Develop SOPs, streamline processes, and enhance operational efficiency for partnerships and executions. ✅ Strategic Initiatives: Identify gaps and opportunities, drive innovation, and implement scalable solutions to enhance business performance & consumer experience. ✅ Stakeholder & Vendor Management: Build and manage relationships with astrologers, authorities, priests, vendors, and any other key partners to ensure seamless execution. ✅ Data-Driven Decision Making: Analyze key business drivers, competitive landscape, and operational metrics to provide actionable insights. ✅ Cross-Functional Leadership: Collaborate with marketing, and product teams to execute business initiatives and drive company objectives. ✅ Performance Tracking & Reporting: Define, monitor, and report KPIs to track momentum, proactively flag issues, and optimize execution. ✅ Execution of High-Impact Projects: Lead time-sensitive, complex business initiatives by quickly understanding context and developing a structured approach for resolution. Who is the Ideal Candidate? 🔹 An Operational Powerhouse: Strong expertise in business operations, process optimization, and execution at scale. 🔹 A Strategic Thinker: Ability to identify gaps, implement solutions, and drive growth initiatives. 🔹 A Data-Driven Leader: Skilled at using metrics, analytics, and insights to optimize business performance. 🔹 A Problem Solver: Comfortable working in fast-paced, high-impact environments where adaptability and decision-making are key. 🔹 A Hands-On Executor: Willing to roll up sleeves and get hands on with activities. A strong individual contributor while working closely with others 📍 Job Location: Based in Bangalore 💰 Compensation: Competitive Package + Industry best ESOPs (based on experience) If you or someone you know is ready to make a meaningful impact in the spiritual journey of a Billion Indians DM us or email at bhanu@lifeguru.app.