26 Customer Obsession Jobs

Role Overview: As the Zonal Sales Manager, you will be responsible for executing the Organizations Business growth strategy in the assigned geography. You will own the revenue generation (Hunting) and maintenance (farming) across all Lines of Business including Data/Corporate Postpaid/Fixed Line/New Products. Additionally, you will be leading a team of approximately 8-13 frontline sales members, mentoring them, building their capabilities, governing performance parameters, and taking corrective actions as necessary. Your role will involve working closely with internal stakeholders to facilitate smoother business acquisition and resolve customer issues for all B2B Accounts. Key Responsibilities: - Execute the Go-to-Market (GTM) strategy in the assigned zone with a team of Account Managers. - Develop sales plans, forecasts, funnel, and strategies to achieve sales targets and profitability growth. - Meet assigned targets for sales, revenue growth, churn, and product mix in the respective zone. - Allocate targets to Account Managers based on territory potential. - Focus on both Hunting and Farming initiatives. - Implement the Serve-to-Sell model for building stronger, long-lasting customer relationships. - Build Digital capability in the team and drive new Work-ways through digital initiatives. - Review sales forecasts, provide necessary support for closures, and forecast revenue in line with targets. - Identify emerging trends in the geography, especially for new products, and leverage them with relevant stakeholders. - Monitor competition plans and market insights for enhancing business. - Review and monitor team performance, provide developmental support, and recommend necessary trainings. - Monitor employee satisfaction and engagement scores. - Develop a talent development plan, groom team members for higher responsibilities, and maintain strong people connects at all levels. Qualification Required: - Education Qualification: MBA or PGDM with a graduation in B. Tech/B. E (preferably). - Total Experience: 5-10 years of experience in B2B sales with at least 3 years of people management experience. - Preferred Domain Experience: Telecom, OEMs, IT/ ITeS, FMCG organization. Additional Details: The company's Employee Value Proposition includes three pillars - Limitless Impact, Limitless Ownership, and Limitless Careers. As an Airtel employee, you will have the opportunity to make a significant difference to internal and external customers, take responsibility, challenge norms, and create big things while gaining depth and breadth of experiences.,

As an Inner Part Localisation Project Manager, your role will involve carrying out technical feasibility for the IPL purposes. You will interact with SC/EN/QA/Suppliers for project approval during various stages and plan IPL project evaluation with respect to planned model trials. Your responsibilities will also include preparing for and participating in audits for IPL projects and creating implementation schedules according to defined targets in collaboration with various user departments. Your competency requirements for this role include having knowledge about various processes used for manufacturing parts, understanding project management, engineering drawings, and technical specifications of parts. Proficiency in MS Office is essential. Additionally, you should exhibit qualities such as being a team player, customer-oriented, possessing good interpersonal and communication skills, as well as having good analytical and problem-solving skills. In terms of specific expertise for the functional area, prior experience in SCIEN is necessary, and previous experience in CNG systems will be considered an added advantage.,

The Human Resources function at JPMorgan Chase is transitioning to a product-promoten approach to enhance personalized experiences for employees and managers. This transformation focuses on organizing and prioritizing work to deliver higher quality outputs. The HR Product Organization, part of Corporate HR, is pivotal in this shift, leading efforts to define outcomes, goals, and success measures using agile principles and a unified data architecture. You will be responsible for leading end-to-end product delivery processes, including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting. You will escalate opportunities to improve efficiencies and functional coordination, lead change management activities across functional partners, and ensure adherence to the firm's risk, controls, compliance, and regulatory requirements. Additionally, you will effectively manage timelines and dependencies, monitor blockers, ensure adequate resourcing, and liaise with stakeholders and functional partners. Managing the product backlog and partnering with different teams for impact analysis on future investments and current items will also be part of your role. Furthermore, you will manage the product's experience, including operations, technology, and data, understanding expectations and areas of opportunity by key persona. To be successful in this role, you should have 5+ years of experience or equivalent expertise in product delivery or a relevant domain area. You must demonstrate the ability to execute operational management and change readiness activities, have a strong understanding of delivery, and a proven track record of implementing continuous improvement processes. Experience in product or platform-wide release management, deployment processes and strategies, maintaining a product backlog, writing user stories and epics, as well as writing test scenarios and test cases are essential. You should be able to identify solutions to business problems utilizing data, process, and digital assets, multitask effectively, and navigate multiple tasks running in parallel. Strong written and verbal communication skills are crucial, along with the ability to represent the product to stakeholders. Being customer obsessed, developing deep empathy, and understanding in service of creating a frictionless end-to-end experience are key attributes for this role. Preferred qualifications include proficient knowledge of the product development life cycle, design, and data analytics.,

Pickyourtrail is the Indian millennials most loved leisure travel brand, aiming to make a positive impact on people by delivering meaningful and memorable travel experiences. As India's biggest B2C product company in the travel industry, we have developed a Do-It-Yourself vacation builder platform that has been embraced by over 100,000 travelers from 14 countries. With exceptional ratings on TrustPilot, Facebook, and Google, our unique model combining expert-led advice and a tech platform has been recognized as a desired solution by Google in the travel industry. Despite the challenges posed by the pandemic, Pickyourtrail has not only survived but expanded its product portfolio to include Domestic Staycations and global markets such as Dubai and the USA. By maintaining a glass door rating of 4.2 out of 5, we have demonstrated resilience and growth during these tough times. As a Customer Experience and On-Trip Support Manager at Pickyourtrail, you will play a crucial role in ensuring exceptional customer journeys from pre-trip planning to post-trip follow-up. Your responsibilities will include leading customer experience and concierge teams, optimizing feedback loops, improving key metrics like NPS and CSAT, handling escalations, and driving continuous improvement. Collaboration with cross-functional teams and data-driven strategies will be essential in delivering a seamless customer experience. Your key responsibilities will include: - Crafting and executing strategies to ensure a smooth and stress-free customer journey - Implementing improvements based on feedback to enhance metrics like NPS, CSAT, and customer loyalty - Providing 24/7 real-time assistance to customers during their trips - Leading the concierge team to resolve customer issues effectively - Empowering the team to deliver exceptional service and handle escalations - Building and inspiring the customer experience and on-trip support teams to achieve performance targets - Analyzing customer feedback and data to identify pain points and improve travel experiences - Sharing insights with product and tech teams to enhance the app and CRM for better customer interactions We are looking for candidates with: - 6+ years of experience in customer experience, travel operations, or concierge services, with at least 2 years in a managerial role - Proven success in managing customer journeys, boosting CSAT/NPS, and handling escalations - A customer-obsessed approach, strong analytical skills, crisis management abilities, and excellent communication skills - Experience in building and leading high-performing teams If you are ready to shape unforgettable travel experiences and lead a passionate team in a dynamic environment, we welcome you to join us at Pickyourtrail.,

As the Head of Ecommerce at The Ayurveda Experience, you will be responsible for owning the full P&L for the geography, where you will set aggressive revenue, margin, and CAC/LTV targets. Your role will involve crafting and executing a holistic growth strategy across D2C, marketplaces, offline, and emerging channels. You will also be required to forecast demand, manage end-to-end inventory, and ensure minimal stock-out and ageing stock. In this position, you will define product-market fit, localize hero SKUs, craft new product roadmaps, and discontinue low ROI product lines. Collaboration with R&D to adapt formulations for regional regulations and preferences will be a key aspect of your responsibilities. You will orchestrate 360 marketing performance, influencer, CRM, and PR activities while allocating budgets for maximum return on ad spend. Recruitment, mentoring, and performance management of cross-functional teams including growth, operations, customer service, retail, and trade will be essential. You will champion customer obsession, gather VOC insights for product updates and CX enhancements, and drive strategic partnerships with wellness chains, tourism boards, and Ayurveda clinics to expand reach. Ensuring legal and tax compliance, presenting quarterly business reviews, deploying test-and-learn culture, setting up disaster-recovery plans, benchmarking competition, and acting as the brand's cultural ambassador are also part of your role. Qualifications for this position include having graduated from Tier 1 colleges such as IIMs, XLRI, MDI, ISB, along with 10 to 17 years of relevant work experience in the Retail industry (FMCG, Retail, E-commerce). The Ayurveda Experience, America's largest online Ayurvedic house of brands, markets natural, herbal skincare, body-care, haircare products, and wellness supplements. With a global presence and a large customer base, the company is focused on providing high-quality products and services to customers worldwide. For more information about the company, please visit the official website at https://transformative.in/,

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Vice President, HR Product Manager within the Employee Experience team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You act as the voice of the customer and develop profitable products that provide customer value. Your deep understanding of launching products helps in successful product launches, gathering feedback, and ensuring top-tier client experiences. Collaboration with cross-functional teams is crucial for delivering high-quality products that surpass customer expectations. You will be responsible for: - Developing a product strategy and product vision that delivers value to customers - Managing discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap - Owning, maintaining, and developing a product backlog that enables development to support the overall strategic roadmap and value proposition - Building the framework and tracking the product's key success metrics such as cost, feature and functionality, risk posture, and reliability - Writing the requirements, epics, and user stories to support product development - Serving as a single point of ownership for an experience or workflow, leading the product development lifecycle from discovery and design through implementation, coordinating and delivering new epics, features, and writing requirements - Utilizing in-depth knowledge of the Service Now platform and utilizing architects to optimize Employee Help solutions, staying abreast of new features and best practices, driving product innovation by exploring new ideas and opportunities to enhance the base product and meet evolving customer needs - Supporting a strong risk, controls & conduct framework and a security-by-design product mindset - Partnering with area and functional product owners, servicing leads, content teams, and business representatives across the Employee Help Product domains to inform and deliver expected business outcomes - Defining and tracking metrics (OKRs) to measure product success Required qualifications, capabilities, and skills: - Minimum 8+ years of experience or equivalent expertise in product management or a relevant domain area - Advanced knowledge of the product development life cycle, design, and data analytics - Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management - Developing knowledge of data analytics and data literacy - Cross-functional partnership and collaboration skills - Comfort building and maintaining strong relationships with a broad set of product and functional partners - Stakeholder management - Comfort with managing stakeholder relationships while standing up for product integrity and user experience - Organizational and management skills - Strong attention-to-detail, independent, self-motivated with the ability to manage multiple priorities in a fast-paced environment - Strong decision-making skills - Customer obsessed - develops deep data-informed and research-based empathy and understanding employee needs and advocates for them Preferred qualifications, capabilities, and skills: - Demonstrated prior experience working in a highly matrixed, complex organization - Knowledge of Service Now product Life Cycle Events, Enterprise Onboarding, or Employee journey management,

You are a passionate and first-principles thinker who is sought after to join a fast-growing D2C portfolio company. If you excel at problem-solving, are deeply customer-obsessed, and have a proven track record of driving excellence in fulfillment and customer experience, this opportunity is for you! As part of this role, your key responsibilities will include overseeing the end-to-end fulfillment process to ensure timely and accurate delivery of orders. You will be responsible for monitoring and managing key logistics metrics such as delivery time, order accuracy, and cost efficiency. Building and maintaining strong vendor partnerships with logistics and warehouse partners will be crucial. You will also coordinate with third-party warehouse partners to ensure operational alignment and high standards in inventory management, order accuracy, and dispatch timeliness. Implementing SOPs and systems to enhance efficiency and scalability in the fulfillment process will also be a key focus area. In addition to fulfillment responsibilities, you will play a vital role in monitoring and optimizing key metrics of the customer support team to deliver exceptional service. Analyzing customer feedback to identify pain points and implementing actionable solutions will be part of your remit. You will be tasked with developing and optimizing processes to ensure that customer support is scale-ready as the business grows. The ideal candidate for this role must have at least 3 years of relevant experience post-bachelor's degree. Previous work experience in managing 3PL partners and/or a Customer Experience Team in a D2C brand is essential. An innate customer obsession and a deep understanding of customer needs, along with the ability to prioritize customer satisfaction in every decision, are critical. Demonstrated proficiency in cultivating and managing vendor relationships effectively, along with the capability to take full ownership and operate independently in a dynamic environment, are key attributes. Additionally, a willingness to work from the office in Gurugram is required.,

As a member of our team, you will be responsible for setting up fitness goals for new users and monitoring their fitness journey. Your role will also involve tracking users who may be slipping in their fitness routine and implementing strategies to retain them in order to achieve retention revenue targets. Additionally, you will be expected to provide daily reporting on your activities. The ideal candidate for this position should have a background in athletics, sports, or fitness, as well as experience in sales or customer service. Personal fitness and grooming should be important to you, and you should have a passion for fitness and motivating others to reach their goals. A customer-centric approach, high energy levels, and excellent communication skills are also essential for success in this role.,

Join us as an HR Process Advisor at Barclays, where you will spearhead the evolution of the digital landscape, driving innovation and excellence. You will utilize cutting-edge technology to revolutionize digital offerings, ensuring unparalleled customer experiences. In this role, you will play a critical part in delivering exceptional support to colleagues and candidates. Acting as the first point of contact for HR-related inquiries, you will leverage your strong customer service background to resolve issues and provide accurate information with empathy and professionalism. You may be evaluated on key critical skills essential for success in the role, including experience with Background Verification and Contract/offer letter preparation, as well as job-specific skill sets. Basic/ Essential Qualifications: - Bachelor's Degree Desirable skillsets/ good to have: - Exceptional communication skills - Customer obsession - Time management - Preparation and maintenance of work instructions in the process - Expertise in MS Office This position will be based in Chennai and may involve rotational shifts (APAC/US/UK). **Purpose of the role:** To deliver HR services and support to Barclays colleagues, candidates, alumni, and third-party vendors. **Accountabilities:** - Delivery and execution of HR operational activities aligned with people leader and colleague journeys, in accordance with bank policies and regulations. - On- and offboarding of new employees, including orientation, documentation, coordination, exit interviews, and related administration. - Maintenance of colleague personal and reference data in relevant HR information systems, ensuring data accuracy and compliance with data privacy regulations. - Provision of guidance and support on candidate, colleague, and alumni queries relating to HR policies, procedures, processes, or guidance. **Analyst Expectations:** - Meet the needs of stakeholders/customers through operational excellence and customer service. - Perform prescribed activities in a timely manner and to a high standard. - No people leadership roles at this grade. - Execute work requirements as identified in processes and procedures, collaborating with and impacting the work of team members. - Identify escalation of policy breaches as required. - Take responsibility for customer service and operational execution tasks. - Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. - Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. - Work within well-defined procedures that may involve a variety of work routines. - Demonstrate an understanding of the procedures. - Evaluate and select the appropriate alternatives from defined options. - Make judgments based on the analysis of factual information. - Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge, and Drive - the operating manual for how we behave.,

As the Relationship Manager - VIP Customers at LifeGuru App, your primary responsibility will be to serve as the personal concierge for high-value users who engage in booking Mandir Pujas through our platform. Your main objective is to provide an exceptional 10X VIP experience and establish enduring relationships with our esteemed clientele. Your key duties will include: - Welcoming VIP Users: Extend a warm welcome and ensure a premium experience right from their first interaction - Acting as Their Dedicated Point of Contact: Offer personalized support for each puja booking - Fostering Premium Customer Engagement: Cultivate trust and loyalty through top-notch service - Managing a Portfolio of VIP Customers: Keep abreast of their spiritual requirements and recommend relevant pujas - Proactively Addressing Issues: Respond to queries, offer solutions, and ensure customer satisfaction - Gathering Insights & Feedback: Enhance user experience by gaining a profound understanding of consumer preferences To excel in this role, you must possess the following qualities: - Customer Obsession: Demonstrated passion for creating exceptional experiences for users - Excellent Communication Skills: Proficiency in Hindi and English (knowledge of other regional languages is advantageous) - Empathy & Trustworthiness: Ability to comprehend spiritual needs and foster meaningful relationships - Problem-Solving Skills: Quick thinking and proactive approach to resolving user concerns - Data & Detail Orientation: Ability to analyze user behavior and enhance their experience accordingly - Tech-Savviness: Comfortable using CRM tools, messaging applications, and digital platforms - Growth Mindset: Willingness to thrive in a dynamic startup environment and contribute to expanding the VIP customer base If you believe you possess these qualities and rate yourself highly in them, we encourage you to apply for this exciting opportunity with LifeGuru App.,

Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success. If this opportunity sounds intriguing to you, continue reading. **Qualifications:** - Minimum of three years of experience in designing modern applications with user-centric design principles. - Experience working on B2B SaaS applications and a solid understanding of conversational experiences. - Proficiency in staying on top of non-functional requirements, building scalable design systems, responsive layouts, and accessible experiences. - Hands-on experience using design tools such as Figma, Sketch, Adobe XD, or Illustrator on a daily basis. - Ability to collaborate effectively with a team, present ideas during brainstorming sessions, and make quick design decisions while leveraging basic design principles. - Growth mindset, continuous self-improvement, and a sense of responsibility towards work. - Familiarity with cultural values and the ability to collaborate with teammates effectively. **Responsibilities:** - Drive user research programs in collaboration with product managers to conduct interviews with real-world customers and refine the product iteratively. - Co-own the product roadmap with the product and engineering teams, influencing prioritization for upcoming quarters. - Present user journeys and walkthroughs to the team and customers to enhance understanding of the product. - Make informed decisions using product analytics to improve user experience and product capabilities. - Publish design practices and discoveries on the Atomicwork blog if you have a passion for writing. - Self-direct your work, co-own the product, and act as an owner with autonomy and responsibility for customer satisfaction. **Culture:** - Autonomy, trust, ownership, mastery, impatience, and customer obsession are the core cultural values at Atomicwork. - Employees have the opportunity to shape the company and business from idea to production. - The company values self-direction, trust, commitment, continuous improvement, progress, and customer-centric approach. **Compensation and Benefits:** - Competitive compensation package and benefits tailored to suit you and your family. - Join a fantastic team known for being the top reason why individuals choose to work at Atomicwork. - Enjoy a hybrid work model with a balance between office and remote work. - Access to convenient offices located in five different cities. - Flexible work timings, generous paid time off, comprehensive health insurance, premium Apple hardware, flexible allowances, team events, and annual outings for team bonding. To apply for this role, click on the apply button and answer a few questions about yourself and your work. Stay tuned to hear from us about the next steps. For any additional information, feel free to email careers@atomicwork.com.,

Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. As an Airtel employee, you get to make a difference to internal and external customers by taking small and big ideas to success, leaving footprints at the scale of billions and beyond. You also get to go above and beyond to take responsibility, challenge the norms, and take risks to create big things in more ways than one. Additionally, you have the freedom to imagine and experiment with new ideas to gain depth and breadth of experiences. The Store Manager Sales at Airtel is responsible for managing the Airtel store and ensuring the successful running of its operations. This role involves maintaining compliance with agreed guidelines to provide a best-in-class experience, managing store revenue, and cost targets. Key Responsibilities & Accountabilities: - Managing operations in line with pre-defined SOPs with the store's look and feel as per guidelines/standards. - Controlling inventory levels, conducting regular stock checks, and coordinating with the supply chain for optimal product availability. - Overseeing visual merchandising efforts to ensure appealing product displays and on-brand store layouts. - Tracking transactions and budgets for store operations to meet financial targets. - Implementing security measures and loss prevention strategies to safeguard inventory and assets. - Enhancing the overall customer experience, satisfaction, and issue resolution processes. - Providing in-store customer experience, product knowledge, assistance, and issue resolution to foster customer loyalty. - Leading retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness. - Collaborating with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and maintain integration of in-store & online operations. Education Qualification: Full-time graduate degree, MBA/PGDM (optional) Total Experience: 4+ years of experience in a retail business operations role Skills and Competencies: Technical Competencies: - Proficiency in retail operations and S&M techniques - Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook Leadership and Behavioural Competencies: - Process Orientation - Influencing Personality - Communication Skills (oral/written) - Interpersonal Skills - Teamwork and Collaboration - Result Orientation - Customer Obsession - Positive Drive and Energy If you are looking for a role where you can make a significant impact, take ownership, and lead a team towards success, the Store Manager Sales position at Airtel might be the right fit for you. Come join us and #BeLimitless, because you are.,

As a New Model Coordinator for Sourcing and Development, you will be responsible for coordinating and monitoring the progress of sourcing and development activities for new models. You will publish sourcing progress reports, report critical issues to management, and implement countermeasures to ensure new model timelines are met. Additionally, you will represent the Supply Chain Vertical in Development Incharge Meetings, liaise with Supply Chain Departments and related agencies to resolve critical issues, and monitor regulation requirements such as IMDS for new model developments. You will also coordinate smooth New Model Trials, facilitate management reviews to discuss sourcing strategies for critical component categories, and collaborate with Suzuki Motor Corporation, Japan for New Model Development related activities. Your role will require you to understand technical and commercial requirements of various component categories, communicate specific requirements effectively with buying departments, Engineering, and QA team, and formalize Project Management strategies. Furthermore, you should possess the ability to analyze the cost performance of the Supply Chain for New Models, demonstrate strong execution orientation, and apply a problem-solving approach. Proficiency in MS Office tools such as Excel, Access, Power Point, along with good presentation skills is essential. Being a team player with customer obsession, good interpersonal and communication skills, as well as strong analytical and problem-solving abilities will be key to success in this role.,

The role revolves around your passion for training and motivating individuals while providing exceptional customer service. You have the opportunity to keep your interest in fitness alive and transform it into a fulfilling career where you can make a positive impact on members daily. Your primary responsibilities include driving energy, participation, and engagement within the class, managing the in-class experience, ensuring optimal warm-up and cool-down sessions, and maintaining punctuality for class start and end times. To excel in this role, you should possess an athletic or sports-oriented background, proficiency in weight and functional training, enthusiasm for calisthenics and Crossfit, personal fitness and grooming skills, a dedication to fitness and healthy living, customer-centric focus, high energy levels, a strong desire to learn, and effective communication abilities.,

The Data Services team at NetApp assists customers in safeguarding and managing their data across all platforms. The team plays a crucial role in promoting NetApp's primary storage solutions by offering a comprehensive range of data protection and governance services. We are currently looking for a skilled and dynamic Director of Product Management to lead the development of future data protection products, focusing primarily on backup and recovery solutions. The ideal candidate should possess a robust background in product management within the data protection and security sector. They will collaborate closely with enterprise storage, cloud storage, product marketing teams, and customers to define the vision and roadmap for this space. The role requires exceptional planning and execution abilities to drive innovation and growth in these key areas. The Director of Product Management will be instrumental in enhancing the value of data protection services within storage infrastructure and expanding subscription services. They will be responsible for building innovative backup and recovery products that align with NetApp's mission of enabling customers to store, protect, and govern their data effectively. Additionally, the candidate will engage with top customers to understand their requirements and promote backup and recovery solutions. Key Responsibilities: - Develop cutting-edge backup and recovery products in line with NetApp's mission. - Engage with top customers to gather insights and advocate backup and recovery solutions. - Drive the planning and execution of product roadmaps to meet customer needs and revenue objectives. - Collaborate with cross-functional teams to ensure successful product development, launch, and go-to-market strategies. - Create user-friendly products that resonate with users and buyer personas. - Lead and motivate a team of Product Managers and Technical Marketing engineers to drive innovation and customer empowerment. - Align product strategy with business goals and contribute to the company's growth and success. Key Requirements: - 12+ years of product management experience with a minimum of 3 years in leadership roles. - Strong leadership skills with a proven track record of leading product managers effectively. - Experience in developing data protection solutions, databases, and virtualization infrastructure, with a focus on user personas. - Exceptional problem-solving skills and a history of delivering revenue-generating product launches. - Customer-centric approach and ability to address customer pain points effectively. - Proactive mindset with a focus on taking initiative and driving outcomes. - Ownership mentality with a sense of responsibility and accountability. - Excellent collaboration and communication skills to engage with internal and external stakeholders. - Data-driven mindset with proficiency in leveraging analytics to make informed product decisions. NetApp fosters a hybrid working environment that prioritizes connection, collaboration, and culture. The company offers a range of benefits, including volunteer time off, comprehensive healthcare plans, educational assistance, and various discounts to support employee growth and well-being. NetApp is committed to providing equal opportunities for all individuals. If you are passionate about innovation and problem-solving, we invite you to join us in our mission to drive business transformation through data.,

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Acquisition & Engagement Platform: Slingle Lending Desktop, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Develops a product strategy and product vision that delivers value to customers. Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap. Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition. Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability. Provides leadership to product and technology teams to drive solutions that will meet customer needs. Works with lines of business, user community, engineering, architecture, and a diverse set of product teams across the enterprise to understand their needs, and drives results. Takes ideas and requirements from inception and collaborates with architecture and engineering to deliver features using agile methodologies. Required qualifications, capabilities, and skills: - 5+ years of experience or equivalent expertise in product management or a relevant domain area, product development life cycle, design, and data analytics. - Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management. - A customer-obsessed individual with the ability to build and maintain strong, productive relationships with the line of business, user community, and engineering partners, and an ability to translate customer needs into clear product delivery requirements. - Strong team player and leader who can inspire action and performance of their team and builds credibility across the enterprise. - Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. Strong partnership, consulting, and influence skills. - Experience leading feature development by building and prioritizing the product backlog across multiple priorities. - Knowledge of test automation and how to leverage it to deliver features with confidence. Preferred qualifications, capabilities, and skills: - Experience using scaled Agile frameworks to deliver results in an iterative fashion with a focus on MVP. - Innovative and creative thinker; able to generate new ideas; forward-thinker; thought-leader. - Experience working with teams located globally having a high degree of initiative and autonomy but must be able to function successfully as part of a team (in person and virtual). - Flexibility and adaptability - able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines. - Collaborative team player who can use influence and indirect leadership to deliver results. - Experience building and supporting features on microservice-based platforms and applications. - Experience using AI tools to build efficiencies in work processes.,

As a Territory Sales Manager at Airtel, you will be at the forefront of the business for an entire territory, responsible for driving sales and ensuring end-to-end customer service. Your role will involve increasing market share, revenue, and executing the Go-To-Market (GTM) strategy. You will engage with partners to enhance business for Direct-to-Consumer (D2C) operations. Reporting to the Regional Head, you will lead a team of sales individuals and be responsible for: - Driving revenue growth by focusing on new and existing partners, expanding the company's footprint in the territory. - Optimizing the sales and distribution network to enhance market penetration. - Strengthening the distribution ecosystem through increased Below-The-Line (BTL) activities, effective coverage, and transacting outlets. - Ensuring brand visibility through organized go-to-market merchandising activities. - Maintaining adequate stock levels within the territory's inventory. You will also be responsible for implementing processes to enhance customer experience and satisfaction, ensuring compliance with policies, timely service request closures, and effective stakeholder management. Additionally, you will manage the territory team, update their knowledge base, coordinate between D2C Zonal/Area managers, and collaborate with central functions to ensure alignment with company policies. The ideal candidate for this role should have a full-time graduate degree, MBA/PGDM (optional) with at least 2+ years of sales experience, preferably in the Telecom/FMCG industry. Proficiency in sales and marketing techniques, basic knowledge of MS Office, and strong leadership, problem-solving, and communication skills are essential for success in this role. Join Airtel as a Territory Sales Manager and be part of a team that aims to make a difference, take ownership, and create impactful solutions while fostering limitless growth opportunities. #BeLimitless.,

As an IT Infrastructure Manager, you will be responsible for overseeing the design, implementation, maintenance, and support of the organization's IT infrastructure. Your key responsibilities will include developing and implementing infrastructure strategies aligned with business goals, designing and documenting IT infrastructure solutions, collaborating with stakeholders to gather requirements, evaluating hardware and software technologies, and developing infrastructure architecture diagrams and documentation. You will need to ensure that infrastructure designs meet performance, security, scalability, and availability requirements, lead infrastructure projects from concept through implementation, provide technical guidance to implementation teams, and conduct risk assessments with mitigation strategies. Staying current with emerging technologies and industry trends is also crucial for this role. To excel in this position, you should possess competencies such as customer obsession, the ability to lead interactions with business users, good aptitude, assertiveness, communication skills, and convincing skills. The educational qualification required for this role is a B.Tech. or MCA degree, along with 4 to 8 years of work experience. If you are someone who enjoys managing IT infrastructure, collaborating with stakeholders, and leading infrastructure projects to drive business goals, this role could be the perfect fit for you. Join our team and contribute to the success of our organization through effective IT infrastructure management.,

The Zonal Business Manager at Airtel is a pivotal role that involves overseeing the complete business operations within the assigned zone. In this role, you will be akin to a CEO of the Zone, responsible for formulating and executing strategies to drive revenue growth and business success. Your primary responsibilities will include designing and implementing sales and distribution activities, ensuring network connectivity for customers, and maintaining overall business and network integrity within the zone. As a Zonal Business Manager, you will be leading a team and managing on-roll and off-roll employees to achieve monthly revenue targets and drive business performance. Your leadership will extend to nurturing and developing talent within the team, ensuring minimal attrition, and fostering a culture of continuous learning and growth. The ideal candidate for this role should possess strong analytical abilities, financial acumen, and a customer-centric mindset. You should be adept at managing partnerships and distributions, driving execution excellence, and navigating change effectively. Additionally, having an MBA from a premium college will be advantageous in fulfilling the requirements of this position. If you are someone with a proactive approach, a passion for driving results, and the ability to influence and collaborate effectively, then this role as a Zonal Business Manager at Airtel could be the next step in your career journey. Join us in shaping the future of telecommunications and making a meaningful impact in the industry.,

You are seeking a Senior Account Manager role with deep industry knowledge and significant experience in account management with Indian Conglomerates. Your main responsibility will be to establish strategic partnerships with clients to support their transformation journeys and deliver impactful results. The Enterprise Account Team at Microsoft focuses on partnering with customers to achieve strategic goals by providing a differentiated customer experience, winning against competition, maximizing customer spend, achieving revenue targets, and driving revenue growth for Microsoft. As a Senior Account Executive, you will work closely with strategic customers to drive transformation focusing on AI, Copilot, and Security to achieve business outcomes. Leveraging a large multi-functional team and engaging at senior levels, you will bring industry-relevant solutions to help customers adopt digital technologies. To succeed in this role, you should have a proven track record of driving market share growth, achieving sales targets, customer obsession, and partner collaboration. This role requires onsite presence at Microsoft. Microsoft's mission is to empower every individual and organization to achieve more through innovation, collaboration, and a culture of inclusion. Key Responsibilities: - Develop and execute account plans to meet revenue targets and customer outcomes. - Engage with internal and external stakeholders to drive digital transformation strategies. - Orchestrate the full customer team to deliver outcomes and build trust. - Proactively understand the customer's business and industry priorities to drive new business opportunities. - Advocate for customers internally to ensure their needs are met. - Lead virtual teams to achieve growth in revenue and market share. - Build and maintain knowledge of the customer's industry, business strategy, and key solutions. Qualifications: - 10+ years of experience in diverse industries with Indian Conglomerates, focusing on digital transformation. - Bachelor's Degree in Business, Technology, or related field. Master's Degree in Business Administration is a plus.,

As a Technical Support Manager in Bangalore, India, with 10-15 years of experience (including 8+ years in technical support leadership), you will oversee Lenovos technical services for commercial customers in India. Your role will involve collaborating with various technology and service teams to ensure top-notch support, driving operational excellence, and establishing a high-performing support function. Your primary responsibilities will include revolutionizing the support experience for Lenovos commercial customers by enhancing metrics like First Call Resolution, Repeat Dispatch Rate, Fix on Phone, and Turnaround Time (TAT). You will lead capacity planning, recruitment, and training efforts in conjunction with business operations to optimize workforce deployment. Additionally, you will manage critical customer escalations, engage with other service towers for prompt issue resolution, and implement efficient support processes, tools, and systems. To excel in this role, you should possess a Bachelor's degree in Information Technology or a related field along with a solid background in the IT service industry. Your experience should encompass technical support management, particularly in contact center environments, and managing remote support teams and service delivery operations. Proficiency in troubleshooting IT hardware and software, analyzing Annual Failure Rate (AFR), and simplifying technical concepts for teams and customers is essential. Moreover, hands-on experience with CRM tools like MSD CRM and Oracle RightNow, as well as a data-driven mindset to interpret and act on support metrics/KPIs, will be advantageous. As a successful Technical Support Manager, you should exhibit high customer focus, strong analytical and problem-solving abilities, proactive initiative-taking, personal integrity, and commitment to delivering exceptional results. Excellent communication, interpersonal skills, and the ability to foster trust within a team are also key behavioral competencies required for this role. Having experience in warranty service delivery or a tech support BPO setting, as well as proficiency in implementing automation, chat support, or AI-enabled tools in a support environment, would be considered as a bonus.,

As an Area Sales Manager in the Direct-to-Consumer (D2C) function at Airtel, your role is crucial in spearheading the delivery of all lines of businesses in the assigned geography to maximize extraction while ensuring top-notch service to customers. You will lead retail teams, predominantly Postpaid, and Broadband teams with the aim of increasing engagement within residential societies as the preferred service provider, along with ensuring successful in-store operations. Your responsibilities will include executing strategic plans for the D2C business in the assigned geography, aligning with organizational goals and market dynamics. You will drive revenue growth by implementing effective distribution strategies, manage budgets efficiently, and optimize the sales and distribution network to enhance market penetration. Additionally, you will be responsible for managing the D2C product portfolio, identifying and mitigating risks associated with market dynamics, and overseeing store profitability through the delivery of revenue/cost plans. Stakeholder management is another critical aspect of your role, where you will form partnerships with residential societies, adopt industry best practices, and resolve potential conflicts in the stakeholder ecosystem. Furthermore, people management is key, as you will review and monitor the performance of Territory Managers and Store Managers, provide developmental support, anchor training sessions for team member development, and ensure a clear talent development plan is in place. To be successful in this role, you should have a full-time Graduate degree and preferably a Masters degree in business administration from a Tier 1/2 Business School, along with 6-8 years of work experience in Sales, Marketing, or Service in a leadership role from the Media, Consumer Electronics, Telco, or related industry. Proficiency in sales and marketing techniques, knowledge of building retail channels and service operations, problem-solving skills, analytical skills, effective communication, strong interpersonal skills, teamwork, result orientation, multitasking ability, enterprising attitude, customer obsession, and positive drive and energy are some of the key competencies required for this position. Join us at Airtel and be a part of our limitless journey where you can create a significant impact, take ownership, experiment with different career paths, and be limitless in your potential to make a difference both internally and externally. #BeLimitless.,

Job Description: Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. Limitless Impact: We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Here's what you will get to experience as an Airtel employee: You Get To Make a Difference To Internal And External Customers By Taking Small And Big Ideas To Success And Therefore Leaving Footprints At The Scale Of Billions. And Beyond. Limitless Ownership. You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one. Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. So come join us, and #BeLimitless. Because you are. Job Title: Territory Sales Manager LCO Designation: Territory Sales Manager Function: D2C Sub-Function: Homes Location: Not specified Level/Grade: Senior Executive Position Description: The purpose of this role is to be at the frontline of the business for an entire territory with the responsibility of driving sales and end-to-end customer service. The role demands a manager who can increase market share, revenue and execute the GTM strategy. Also, the role requires to engage with LCO partners & foster business relationships to enhance business for D2C. Organizational Relationship: Reporting To: Regional Head (~ Zonal / Area Sales Manager) Total number of employees supervised by you DIRECTLY or INDIRECTLY: Managerial: Individual Contributors Sales Management: Key Responsibilities & Accountabilities: - Drive revenue growth by focusing on new & existing LCO partners and expanding the company's footprint within the territory. - Optimize the sales and distribution network to enhance market penetration. - Strengthen the distribution ecosystem by increasing BTL activities in areas of operation, effective coverage, and transacting outlets. - Ensure brand visibility through organized go-to market merchandising activities to drive gross & net adds. Customer Experience: - Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution. - Ensure compliance with policies and processes by the LCO partners and ensure customer SLAs are met. - Lead timely closure of service request loops & intervene and handle complaints in case of escalations. Stakeholder Management: - Manage & expand LCO network through incentives and seamless grievance redressal. - Form partnerships and train LCO partners on product features / sales techniques / market positioning to strengthen the D2C business. - Effectively implement active relationship management programs & negotiate agreements with LCO partners to ensure mutually beneficial terms and conditions. People Management: - Lead the territory team and update their knowledge base to cater to the organizational need. Coordinate between D2C Zonal / Area managers of sales and service. - Manage the team responsible for installing, servicing, and repairing structures and major components. - Anchor trainings as required for team member development. - Own and manage a strong people connects at all levels across the organization. - Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies. Knowledge, Certifications and Experience: - Education Qualification: Full-time graduate degree, MBA / PGDM (optional) - Total Experience: 2+ years of experience in sales preferably Telecom / FMCG Key Interactions: Internal / External Stakeholders: (Internal means External to the department and internal to the organization; External means External to the organization) - Internal: Zonal / Area Sales Managers & Field Sales Executives - External: LCOs & Channel Partners Skills and Competencies: Technical Competencies: - Proficiency in sales and marketing techniques - Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook Leadership and Behavioural Competencies: - Problem Solving - Analytical Skills - Communication Skills (oral/written) - Interpersonal Skills - Teamwork and Collaboration - Result Orientation - Customer Obsession - Positive Drive and Energy,

Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Here's what you will get to experience as an Airtel employee: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions and beyond. You get to go above and beyond to take responsibility, challenge the norms, and take risks to create big things in more ways than one. You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. The incumbent is expected to execute the organization's business growth strategy in the assigned geography and will own the revenue generation (Hunting) and maintenance (farming) across all Lines of Business - Data/Corporate Postpaid/Fixed Line/New Products. As the Zonal Sales Manager, you will be leading a team of approximately 8-13 frontline sales team members and will be responsible for mentoring the team, building the right capabilities, governing relevant performance parameters, and taking corrective actions as necessary. You will connect and work with internal stakeholders to facilitate smoother business acquisition and customer issue resolution for all B2B Accounts. Reporting to the Circle Business Head, you will have direct supervision over 8-13 managerial individual contributors. Key Responsibilities & Accountabilities: - Execute the Go-to-Market strategy in the assigned zone with a team of Account Managers. - Build sales plans, forecasts, funnel, and strategies to achieve sales targets and profitability growth. - Deliver as per the assigned targets for sales, revenue growth, churn, and product mix for the respective zone. - Allocate targets to respective Account Managers based on territory potential. - Focus on both Hunting and Farming initiatives in the assigned zone. - Ensure the cascade and implementation of the Serve-to-Sell model across the team for building and promoting stronger, long-lasting customer relationships. - Build digital capability in the team and drive new work-ways leaning heavily on digital initiatives. - Review the sales forecasts shared by the team and provide necessary support for closures. - Forecast revenue in line with the assigned target and take necessary action wherever required. - Identify emerging trends in the geography, especially for new products, and plan to leverage the same along with relevant stakeholders. - Track and monitor competition plan and market insights to enhance business in the geography. - Review and monitor performance of team members and provide developmental support and inputs. - Develop the team and update their knowledge base to cater to organizational needs by recommending necessary trainings. - Monitor employee satisfaction through attrition and engagement scores. - Chart out a clear talent development plan and identify and groom team members for higher responsibilities. - Own and manage strong people connects at all levels to enable business. Education Qualification: MBA or PGDM with graduation in B. Tech/B. E (preferably) Total Experience: 8-10 years of experience in B2B sales with at least 4 years of people management experience Preferred Domain: Experience with Telecom, OEMs, IT/ ITeS, FMCG organization Skills and Competencies: - People Leadership - Market Planning - Execution Excellence - Analyze Data to Draw Insights - Consultation & Facilitation Skills - Commercial Acumen - Digital First Mindset - Enterprise/Carrier Product Knowledge Leadership and Behavioral Competencies: - Customer Obsession - Collaboration & Influence - Ownership Mindset - Leaders Building Leaders - Learning Agility - Navigating Change - Execution Excellence In conclusion, at Airtel, our Employee Value Proposition comprises three pillars that define who we are and what we offer to our employees: Limitless Impact, Limitless Ownership, and Limitless Careers. As an Airtel employee, you will have the opportunity to make a difference, take ownership, and shape your career through impactful experiences and opportunities for growth and development. #BeLimitless.,

As a Senior Account Manager at Microsoft, you will play a crucial role in driving strategic partnerships with Indian Conglomerates to support them in their transformation journeys and achieve impactful results. Your responsibilities include developing and executing account plans to meet revenue targets and customer outcomes, engaging with internal and external stakeholders to promote digital transformation strategies, and orchestrating a full customer team to build deep trust with Microsoft. You will be expected to proactively develop a strong understanding of the customer's business and industry priorities to drive new business opportunities and growth. Advocating on behalf of the customer internally, you will ensure that the needs of assigned accounts are being addressed effectively. Leading and orchestrating extended virtual teams across different solution areas, you will consistently work towards achieving growth in revenue and market share. To succeed in this role, you should have at least 10 years of experience working in diverse industries with Indian Conglomerates, focusing on driving digital transformation or other relevant work experience such as consulting or technology. A Bachelor's Degree in Business, Technology, or a related field is required, while a Master's Degree in Business Administration is considered a plus. Join us at Microsoft, where our mission is to empower every person and organization on the planet to achieve more. As part of our team, you will collaborate with a growth mindset, innovate to empower others, and work towards shared goals. Together, we uphold our values of respect, integrity, and accountability to create an inclusive culture where everyone can thrive at work and beyond.,