Operations Coordinator

About the Role (Including Team and Reporting)

The operations coordinators will be placed at the kitchen sites and will be responsible for all tasks necessary for establishment and sustained operations of the kitchens leading to increase in revenue and profits while ensuring optimum production capacity, quality and adherence to protocols and compliances. The key responsibilities for the position are:

Community Mobilization: Identify community institutions and women interested in food industry entrepreneurship, conduct cloud kitchen concept seeding, orientations and form enterprise groups of the interested candidates.

Kitchen establishment: Engage with property dealers and owners Identify potential locations at competitive rentals. Identify vendors and handle procurement of kitchen equipment, utensils, mobile units etc. for setting up cloud kitchen’s production centers, outlets and mobile units. Ensure kitchen layout, civil work and aesthetics as per project guidelines. Ensure kitchen readiness in terms of registration, bank accounts, municipal licenses etc. for launch within established timelines.

Training and handholding: Conduct regular meetings, training and handholding of entrepreneurs on the aspects of accounting, inventory management, CRM usage, invoicing, purchasing, record keeping, food safety and hygiene, operational best practices, effective kitchen management etc.

Day to day kitchen operation:

· Oversee the daily operations of the cloud kitchen, ensuring all processes run smoothly and efficiently.

· Orient and handhold entrepreneurs to manage inventory levels, order supplies, and coordinate deliveries to ensure the kitchen is always well-stocked.

· Ensure compliance with health and safety regulations, maintaining a clean and sanitary kitchen environment. Implementing and maintaining rigorous standards for food quality, hygiene, and safety.

· Ensure adherence to the menu, recipes and pricing.

· Implement standard operating procedures (SOPs) to optimize kitchen operations.

· Coordinate with delivery partners to ensure timely and accurate order fulfillment.

· Manage order processing, food preparation, and delivery logistics to ensure timely and accurate fulfillment of customer orders. Handle customer inquiries and complaints, ensuring a high level of customer satisfaction.

· Conduct cost analysis and revenue forecasting. Monitor expenses, track sales performance, and implement cost-saving measures to maximize profitability.

Outlet operation:

• Maintaining cleanliness, ambiance, and decor to enhance the overall dining experience and encourage repeat visits.
• Implement quality control measures to maintain food quality and consistency. This includes conducting regular inspections of food preparation processes, monitoring adherence to recipes and portion sizes, and addressing any quality issues that arise
• Monitoring customer feedback and addressing any complaints.
• Overseeing inventory levels and managing supply chain logistics to ensure adequate stock of ingredients and packaging materials, starting from procuring raw materials to food service.

Job Type: Contractual / Temporary
Contract length: 8 months

Pay: ₹13,659.51 - ₹28,679.53 per month

Work Location: In person

Expected Start Date: 07/09/2025