Operations Coordinator

Job Description

Innovation is our driving force towards your success About Company: No. Of Position : 1 The key responsibilities include: Provide operational support to the team, including handling meetings and taking minutes. Ensure the operational delivery as per the quality criteria and maintaining client satisfaction. Liaise with internal/external clients to ensure client satisfaction. Maintain time sheets, compilation of data and update the activity list weekly for relevant stakeholders. Provide documentation and presentation support to relevant stakeholders as required. Prepare weekly reports and assist with operational resources if required. Assist with activity planning and maintain the activity calendar. Assist with queries and operational monitoring. Perform any other miscellaneous activity as required. Knowledge and Attributes: Ability to work with diverse personalities and demonstrate a high level of performance. Proactive in approach and meticulous attention to detail. Excellent communication is essential for coordinating with team members and stakeholders. Service-oriented aptitude. Understanding of IT processes, structure, and control requirements. Confident and resilient individual who is organized and outcomes-focused. Ability to provide support with limited guidance for projects. Ability to keep on track and meet deadlines. Ability to address any challenges that arise during project execution. Qualification : Any Degree/BBA/BMS/Bachelor in Project Management/MBA. Work Time : 11 am to 7 pm OR 2 pm to 10 pm. Work Schedule : Hybrid (3 days work from office). Work location : Andheri East. Required Experience : 2 4yrs Description of the role: The Security Monitoring Associate is responsible for monitoring security and patching alerts for our clients based in the US. This primarily includes alerts being received on the SIEM tool (Rapid 7 Insight IDR) and also on two different IPS/IDS solutions (SecureWorks and Darktrace) the resource is expected to monitor, investigate and respond to these alerts. Patching of all Windows based systems is carried out on a monthly/quarterly basis using IBM BigFix. The resource is expected to monitor the patching status, respond to patch failures by either redeploying the patch or escalating to the relevant teams. The resource is also expected to review vulnerability reports and parse through these to remove false alarms. Position location: Mumbai Andheri (E). Hours of operation: Rotational shifts shift 7am -3pm/3pm -11pm/11pm to 7am. Salary: INR 4.5L 6L p.a. Key requirements: The individual is expected to be a graduate, any discipline. 2-3 years of experience in IT security monitoring. Experience in working with Intrusion Detection/Prevention Systems is a must. Experience in Secureworks/Darktrace would be preferred. Experience in working with a SIEM tool is must. Experience in patch management and IBM BigFix would be an advantage. Experience with vulnerability scanners and their reporting management would be beneficial. Excellent verbal and written English is a must. The candidates will be communicating with users based in the US and must be able to communicate effectively. The individual will be on the rolls of Interspence Solutions LLP (a Mumbai-based IT company) and will be working to support a leading US based Oil & Gas company.