Operations Coordinator

As the Operations Coordinator, your role involves processing shipments, tracking and tracing, and maintaining effective communication with customers and various departments. Your responsibilities include: - Enhancing customer relationships by identifying areas for improvement in the overall customer experience - Developing and maintaining relationships with cross-functional departments, carriers, vendors, and service providers - Communicating with customers via in-person interactions, calls, emails, digital platforms, and ticketing systems - Processing shipping requests, generating internationally-compliant documents, and managing shipment exceptions according to SLA - Tracking and monitoring inbound and outbound shipments to meet KPIs and OKRs as agreed with the client - Coordinating and collaborating with multiple parties to resolve any issues that may arise and escalating as necessary - Maintaining knowledge of customer and company policies on product movement - Identifying and suggesting corrective actions for incidents, delivery issues, opportunities, and SOPs - Articulating process improvement ideas to support operations - Creating documented processes for customers when requested, such as SOP/SWI creation - Supporting the implementation of the company's culture within the team - Working towards individual and department Key Performance Indicators (KPIs) - Staying updated with best practices in supply chain, techniques, and proactively applying new knowledge to improve processes - Meeting the company's standards of 52 hours of training per year per employee - Attending training classes and completing mandatory training as required - Should be able to work from 8:00 PM IST to 5:00 AM IST Qualifications required for this role include: - Bachelor's degree or equivalent working experience - 1-2 years of experience in logistics and/or high-volume customer service roles - Fluent in English with excellent written and oral communication skills - Excellent customer service skills - Strong organizational, communication, and problem-solving skills - Self-starter with the ability to triage and prioritize tasks in a fast-paced environment - Analytical mindset for interpreting data and making informed decisions - Possessing a positive, can-do attitude - Strong knowledge of Microsoft Office and Google Workspace Please note that all your information will be kept confidential according to EEO guidelines.,