About StarRez
StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.The RoleWe are seeking an Operations Coordinator, College Pads to support day-to-day operations in a fast-paced, growing environment.In this role, you will be responsible for tasks such as ensuring customer satisfaction, analyzing and inputting data, and managing backend administrative functions. You will also focus on building and maintaining strong relationships with both customers and team members, ensuring seamless communication and excellent service throughout. Your contributions will help drive efficiency and success as the company continues to grow.What You Will Own
- Assist with data entry and invoice creation/delivery, as well as helping customers establish API connections for their listing(s)
- Deliver positive experiences for customer base by building relationships and providing service and support
- Aid in managing accounts receivable process when applicable
- Respond and direct inbound inquiries from prospective clients
Required Qualifications
- 1+ year of experience in an administrative, operations, or customer support role
- Experience with backend administrative tasks like account setup, data entry, and reporting
- Excellent communication and interpersonal skills to effectively manage customer-facing interactions (e.g., phone calls, inquiries)
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
- Self-motivated and independent
Preferred Qualifications
- Experience in the real estate or housing industry
- Experience in a fast-paced, growing company
Reasons to join our Team:
StarRez is not just a workplace—it's a place to belong, build, and grow.
- A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.
- Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.
- Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.
- Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.
- Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives.
If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you.
Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!
We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.
StarRez is an equal opportunity employer.
