Operations Associate

ob Title: Associate Operations - Wellness Programs Key Responsibilities: ● Ensure seamless day-to-day operations of the Condition Management Program, maintaining adherence to defined SLAs and process standards. ● Coordinate effectively between health coaches, relationship managers, medical experts, and internal teams to ensure smooth delivery of services. ● Handle user queries and escalations with empathy and efficiency, aiming for quick resolution and high user satisfaction. ● Monitor and track user journey and engagement to ensure timely follow-ups, renewals, and overall program adherence. ● Identify and flag operational or technical issues impacting user experience, and work cross-functionally to drive resolutions. ● Maintain regular reports and dashboards on program performance, escalations, and feedback trends. Requirements: ● 1–2 years of experience in healthcare operations, wellness programs, or condition management-related roles. ● Excellent communication and interpersonal skills, with the ability to manage multiple stakeholders. ● Strong problem-solving skills and a proactive attitude toward process improvement. ● Comfortable working in a dynamic, fast-paced environment with a user-first mindset. ● Familiarity with using CRM tools, ticketing systems, or operations dashboards is a plus