Operations Associate (Mandarin Language) - Remote

Job Description

Join Our Dynamic Team as an Operations Associate (Mandarin Language) - Remote We are a leading player in the fashion e-commerce sector, focusing on delivering high-quality apparel and accessories to diverse customers worldwide. Our mission is to provide exceptional products with superior service, and we are expanding our team to better serve our international clientele, particularly in Mandarin-speaking markets. Role & Responsibilities Support day-to-day operations by managing incoming customer inquiries in Mandarin. Analyze operational data to identify trends, issues, and opportunities for improvement. Collaborate with cross-functional teams to streamline processes and enhance service delivery. Assist in managing inventory and fulfill orders accurately and efficiently. Provide exceptional customer service by resolving complaints and ensuring a positive customer experience. Utilize technology and software tools for reporting and performance tracking. Must-Have Skills & Qualifications: Fluent in Mandarin and English, both written and spoken. Proven experience in operations or a related field. Strong analytical skills to interpret data and make recommendations. Excellent communication skills, showcasing professionalism in customer interactions. Ability to work independently in a remote environment. Preferred Experience with e-commerce platforms and tools. Familiarity with CRM software. Background in fashion retail or consumer goods. Benefits & Culture Highlights Flexible remote working arrangements that prioritize work-life balance. A collaborative work culture that encourages innovation and development. Join a diverse team passionate about fashion and exceptional customer service. Skills: time management,customer service,crm software,data analysis,tech-savvy,fluent in mandarin,fluent in english,problem solving,multitasking,analytical skills,operations management,e-commerce platforms,communication skills,team collaboration Show more Show less