Operations and Floor Manager

Position Summary:

The Store Operations Manager is responsible for overseeing the daily operations of the store, ensuring smooth functioning across sales, customer service, inventory, staff management, and visual merchandising. The role focuses on delivering an exceptional customer experience, maintaining operational excellence, and achieving sales and profitability targets.

Key Responsibilities:

1. Store Operations

• Oversee end-to-end store operations, ensuring compliance with company SOPs.
  
• Manage store opening and closing procedures.
  
• Monitor stock levels, replenishment, and timely product display.
  
• Ensure proper maintenance of store infrastructure, housekeeping, and safety standards.
  

2. Sales & Customer Experience

• Drive store sales, conversion, and customer satisfaction.
  
• Support sales executives in meeting individual and store targets.
  
• Handle escalated customer concerns professionally and promptly.
  
• Maintain high service standards aligned with brand expectations.
  

3. Team Leadership & Training

• Manage staffing schedules, attendance, grooming standards, and discipline.
  
• Train team members on product knowledge, sales techniques, and customer handling.
  
• Conduct regular performance reviews and support staff development.
  

4. Inventory & Loss Prevention

• Oversee inventory management, stock audits, GRN, RTV, and shrinkage control.
  
• Ensure accurate stock records and timely reporting.
  
• Implement loss prevention guidelines and monitor CCTV/physical checks.
  

5. Visual Merchandising

• Coordinate with the VM team to maintain brand-aligned displays and product arrangement.
  
• Ensure seasonal, festive, or promotional collections are highlighted effectively.
  

6. Reporting & Coordination

• Prepare daily, weekly, and monthly MIS reports.
  
• Coordinate with HR, Accounts, Warehouse, and Head Office for operational requirements.
  
• Manage cash handling, billing, and reconciliation.
  

Qualifications & Skills:

• Graduate / Post-graduate in Retail Management, Business Administration, or related field.
  
• 48 years of experience in retail operations (ethnic/bridal wear experience is an added advantage).
  
• Strong leadership, communication, and interpersonal skills.
  
• Excellent understanding of store KPIs and retail metrics.
  
• Proficiency in POS systems, MS Excel, and inventory management tools.
  
• Customer-focused mindset with the ability to handle pressure and multi-task effectively.
  

Key Competencies:

• Operational Excellence
  
• Team Management
  
• Customer Service Orientation
  
• Problem Solving & Decision Making
  
• Time Management
  
• Product Knowledge (ethnic & bridal wear preferred)