Operations Analyst

About The Team

In this role, you will be part of the Global Distribution Management team, with responsibility to support all efforts to enhance the team's effectiveness by driving and improving operational processes. You would be required to coordinate our efforts and actions across teams, keeping constant customer and broker focus with particular emphasis on improving the features on the CRM application, managing data quality within the application, setting up processes for manual data operations and supporting other operational activities.

About The Role

• Analyze and test both new and existing features in internal CRM digital applications.
• Develop and maintain reports & trackers to monitor performance and effectiveness. Develop detailed dashboards to track business objectives whenever required.
• Understand the customer journey and be able to provide recommendations for improvement.
• Perform routine checks on the application features. Investigate and diagnose frontend application faults and errors.
• Monitor, record and respond to requests for support for the features in the CRM systems.
• Account and Partner management within CRM system.
• Communicate messages regarding systems issues to users promptly.
• Maintain documentation of key databases and linked applications.
• Manage Invoicing and accrual processes for the cost center.
• Enhance workflow and cross-team engagements.
  

About You

• Degree in business administration or a related field required.
• 2+ years of experience as an operations analyst or in a similar position.
• Excellent communication skills, both verbal and written.
• Good working knowledge in excel
• Experience in working with databases and CRM tools. Knowledge of SQL, Python (beginner) would be preferred.
• Basic financial knowledge would be an added advantage.
• Strong analytical and critical thinking skills.
• Strong multitasking and time management skills.
  

About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Keywords

Reference Code:

135006