Operations Analyst - Passive Invoice Management (NCT)

Role Description

• The Global Passive Operations function within Technology & Operations was created as a key interface between Operations and our stakeholders across Passive Portfolio Management, Product and Capital Markets and rolls up into the newly founded group Global Operating Platform since August 2022.
• Global Passive Operations acts as a dedicated partner for operational topics including process enhancements and project, issues, and escalation management within the Passive business pillar. Topics covered by the team usually require a strong internal network and a broad knowledge across different operational processes within DWS which helps to perform assessments followed by improvement or implementation of processes, specific technology, or systems.
• The role of Passive Operations is global and involves requests from all Passive business pillars around the world including direct engagement with appointed external business partners and or clients.
• The team will consist of 25 people located in London, Frankfurt, Hong Kong, and Pune. We invite you to grow with us in a dynamic environment, to become an important part of the Global Operating Platform and make decisive contribution to the success of our organisation.
• We are specifically recruiting an individual to support the EMEA ETF business. A prior understanding of Funds, Exchange Traded and/or Securitised Products will therefore be beneficial. Ideally the candidate will also have knowledge within the field of invoice management.

Your key responsibilities

Global Passive Operations essential functions:
The Operations Analyst is responsible for a timely, complete, and accurate processing of tasks such as the following:

• Support of accurate and on-time processing of all run the bank tasks with regards to invoice management
• Escalation management in case of delays in co-operation with Procurement and Finance
• Support to ensure operational stability in close co-operation with internal and external stakeholders.
• Support of process improvement projects and other change the bank initiatives.

A more detailed overview of your tasks:

• Raising of purchase orders upon budget agreement incl. timely follow up with Procurement teams.
• Supporting internal stakeholders in raising contract workspace identifiers
• Validation of received invoices before processing in internal systems.
• Escalation management in case of vendor complaints in close co-operation with Procurement and Finance
• Build and foster relationships with internal stakeholders.

Your skills and experience

• Bachelors or masters degree in economics, or related field, or equivalent experience.
• Basic understanding of asset management operations (trade life cycle), exchange traded funds, involved financial products.
• Good analytical skills and structured approach; able to comprehend new topics quickly and create the right framework for further assessment and implementation.
• Basic experience with SAP, dbBuyer, dwsBuyer of advantage
• Basic skills in using MS Office
• Self-driven attitude, willing to improve the status quo and achieve tangible outcomes.
• Strong and committed team player, ability to connect quickly to build internal network.
• Full professional proficiency in English with excellent communication skills