1507 Operational Risk Jobs - Page 50

As a Standard Chartered Relationship Manager, youll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the banks strategic objectives. Youll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements. About Wealth and Retail Banking Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs. Key Responsibilities Provide outstanding client experiences. Organised, follow-up leads, complete and record appointments, close customer requests Support our clients to meet their financial needs, as they progress through their career and life-stages. Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions. Keep abreast of market trends, new product offerings and the latest campaigns. Skills and Experience Banking knowledge and sales experience. Excellent communication, interpersonal and relationship building skills. Ability to learn new products and services quickly. Market awareness and benchmarking. Management information. Work in a flexible and agile way. Courageous, creative, responsive, and trustworthy. Thrives in an international environment. Enjoys being in a team, engaging with co-workers. Motivated self-starter, identifying opportunities. Maintains a high standard of personal conduct and lives our valued behaviours. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 16759

The role holder will be a part of the Committee Secretariat Team, focussing on secretariat support for Key Risk and Compliance Committees of the bank as well as general governance and policy matters related to committee operations and risk governance tasks. These Committees are attended by senior management of the Bank. The role holder will work in close alignment with a dedicated onshore manager that covers content driven topics and senior stakeholder management, the Chairperson, nominated representatives. RESPONSIBILITIES The role holder should bring the following experience and capabilities: Experience in financial services, preferably with subject matter expertise in risk management Experience in a Committee Secretariat Role, preferably a certified company secretary. Good communicator, in particular written communications in English; able to write meaningful and clear e-mails, ability to interact with Senior stakeholders in the bank. Collaborative: working as part of a broader team to ensure a coordinated and consistent approach. Good organiser of incoming requests within the team including prompt retrieval of information sought from time to time. Ability to work with minimal direction. Practical. Demonstrate understanding of and commitment to the Groups core values. Ownership mindset, able to think creatively and be open to new ideas. Able to work with tight deadlines and multiple demands. Attention to detail. Proactive, problem-solving, helpful. Strong experience in MS Outlook, Word, Excel, Power Point. Key Responsibilities Business The role holder is responsible for: Daily secretariat support for the running of various Committee meetings. This might include: Put together Committee and Chairperson packs. Write to authors for papers/ Chase for papers. Assist with the review of the papers for formatting/ adherence to paper guidelines. Assist with tracking of committee action items. Manage meeting logistics. Transcribe meeting minutes. Schedule Committee meetings for the next year and schedule meetings with Chairperson. Book VC and non-VC rooms for Committee and Chairperson meetings. Confirm and track attendance. Support on general governance and policy matters related to committee operations and risk governance tasks, which could include: Execute operational risk controls. Assist with annual Committee Effectiveness Review (CER). Assist with meeting day logistics. Assist to maintain the Committee Governance Standards, Terms of Reference, and Committee Structure pages on the Bridge/intranet. Provide materials as requested by external and internal parties, subject to approval. Processes Work in close collaboration with the Chairperson and other committee members\invitees, to continuously ensure high quality deliverables. Engage internal and external stakeholders to facilitate the smooth running of committee meetings, such as writing to presenters to ensure that they are on standby to attend the meeting and assisting to put together meeting packs for the Committees and the Chairperson. Skills and Experience Risk Management Carry out short term activities as requested by the Chairperson, and Committee Secretariat Lead. Support the implementation of the Group s Enterprise Risk Management Framework ( ERMF ) activities relevant to Committee Risk Governance. Track the completion of Committee Effectiveness Reviews for respective Committees supported. Governance Ensure that outcomes delivered, including necessary controls are fit for purpose and meet regulatory requirements. Ensure the Bank s risk governance disciplines are adhered with. Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the team to achieve the outcomes set out in the Bank s Conduct Principles. Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. Key stakeholders Committee Chairpersons and his/her direct reports. Committee members and invites, and their offices. Contributors of the papers to the Committees. Other Colleagues from the Risk and Compliance departments. Group Internal Audit ( GIA ) and other persons who may request meeting materials. Country Regulators, etc. Other Responsibilities* Embed Here for good and Group s brand and values in the team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS The role holder will have experience in: Bachelor Degree qualifications and minimum of 10-12 years of experience in financial services, preferably in a Bank with a specialisation in risk management Professional certifications relating to Committee Secretariat. The role holder should comply with all mandatory e-learning as prescribed from time to time. Qualifications Certified Company Secretary Manage Conduct Manage Risk Manage People Results orientated, with attention to detail. Excellent inter-personal skills; comfortable in building relationships, with outstanding written and oral communication skills with high competency in MS Word, Excel, and PowerPoint Confident self-motivated person with a high level of drive and ability to operate in a fast-paced environment Good problem identification skills coupled with an analytical and pragmatic approach to proposing solutions About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 12475

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: Act as trusted advisor for the senior management to properly manage their operational risk and all items related (Control environment, issues management). Own the delivery of risk & control projects and programmes for FinEX. Manage the promotion of accountable risk and control decision-making based on quality data. Collaborate with cross functional teams, including Cybersecurity, IT, and business units, to ensure control strategies align with organisational goals and requirements. Have knowledge of software development tools, technologies and methodologies and collaborate with IT Service Owners and Development Teams to develop control enhancement solutions and enforce control compliance. Stay current on industry trends and advancements in risk management and controls to identify opportunities for enhancement, automation, and innovation. Assist service owners in responding appropriately and effectively to firm-wide risk, cyber and corporate control initiatives. Develop and implement risk management strategies and control frameworks. Monitor and report on the effectiveness of risk management and control activities. Conduct risk assessments and identify potential areas of vulnerability. Provide guidance and support to business units on risk and control matters. Ensure compliance with regulatory requirements and internal policies. Facilitate risk and control training and awareness programs. Requirements To be successful in this role, you should meet the following requirements: Experience in a risk and control environment, understanding the principles of risk management, and strong engineering mindset to ideate and design control solutions for complex and interlinked IT processes. Effective influencing skills and a collaborative team working approach. Ability to develop trusted advisor status and be an accomplished influencer with key stakeholders. Experience and proven track record to influence/manage functionally and work independently at a senior level. Strong communication skills and a proven track record of senior executive engagement. Actively challenge poor, inefficient, or excessive controls, related tasks, and behaviours while proposing solutions and recommendations. Ability to work in a multi-country, culturally diverse, and time-zone separated management role. Analytical with the ability to understand and resolve complex problems. Proficiency in MS Excel to interrogate large data sets. Familiarity with SharePoint, Microsoft Teams, and Confluence. You ll achieve more when you join HSBC. .

Job Title: Internal Audit Executive Department: Internal Control & Audit Experience Required: 2 to 4 years Educational Qualification: Minimum Graduation with Audit Experience Skills Required: Technical knowledge in auditing Analytical and critical thinking Knowledge of risk management Strong communication skills Key Responsibilities: Audit Planning: Plan and conduct audits based on Standard Operating Procedures (SOPs) and internal policies. Audit Reporting: Report audit findings, and ensure timely follow-up and remediation of identified issues. Internal Control Monitoring: Monitor and test the effectiveness of internal controls across functions. Documentation Compliance: Ensure all documentation aligns with control requirements and regulatory standards. Policy & Regulatory Compliance: Ensure adherence to internal policies, applicable laws, regulations, and industry best practices. System Implementation Support: Participate in various system implementations, providing insights from an internal controls and functional perspective. Education: Bachelors degree in Commerce, Accounting, Finance, or a related field. Preferred Industry Experience: Experience in Infrastructure InvITs or listed companies (Internal Control or Audit functions) is highly desirable.

Type of role : Team Managing Reports to : CRO Key Job Responsibilities : - Purpose : To lead the design, implementation, and oversight of the Enterprise Risk Management frameworks, ensuring effective risk identification, mitigation, and alignment with organizational objectives. - ERM Framework : Enhance and implement ERM policies, taxonomy, and governance aligned with regulatory requirements. Perform framework effectiveness review. - Risk Identification : Oversee enterprise-wide risk identification, assessment, and prioritization across all categories. - Operational Risk Management : Manage operational risks, including third-party dependencies, cybersecurity, and business continuity. - Financial Risk - Should understand, review and challenge financial risk matters like ECL, Market Risk, and ICAAP etc. - Risk Appetite & Governance : Define and monitor risk appetite thresholds, ensuring alignment with business goals. - Monitoring & Reporting : Implement risk dashboards and heatmaps for real-time monitoring; report key risks to the Board, critical stakeholders and CRO. - Resilience & Mitigation : Build organizational resilience through change management, controls, and mapping interdependencies. - Regulatory Compliance : Ensure compliance with regulatory standards, including ICT and operational risk frameworks. - Risk Culture : Drive strong risk-aware culture through training and accountability frameworks. - Strategic Integration : Partner with business units to integrate risk considerations into strategic decision-making and growth plans. - Leadership & Oversight : Lead cross-functional collaboration, manage risk committees, and drive continuous improvement. Should be able to deal with Rating Agencies, Regulator, Auditors. Essential Capabilities : - Solution Oriented : Critical thinking, bias for solution and execution. - Strong influencing skills : Ability to build deep and influential partnerships with stakeholders.

Job Title: Risk and Compliance Officer. Location: Mumbai, India. Reporting To: Chief Executive Officer / Head of Compliance. Department: Risk and Compliance. Job Summary: We are seeking a highly skilled and detail-oriented Risk and Compliance Officer to lead the identification, assessment, and mitigation of risks, and to ensure full compliance with applicable laws, regulations, and internal policies relevant to an NBFC operating in the fintech space. The ideal candidate will bring deep knowledge of RBI regulations, digital lending guidelines, and financial sector compliance requirements, and will be pivotal in building a strong governance and risk culture. Key Responsibilities: Risk Management: - Develop and maintain a robust enterprise risk management (ERM) framework. - Identify, assess, monitor, and report operational, credit, market, and strategic risks. - Monitor and manage risks related to lending, collections, and underwriting models. - Implement risk mitigation strategies, policies, and procedures. - Lead periodic stress testing, scenario analysis, and risk reviews. - Coordinate with functional teams to manage and respond to risk events. Compliance Management: - Ensure compliance with all applicable laws, including RBI regulations, Digital Lending Guidelines, PMLA, KYC/AML requirements, NBFC Master Directions, and IT Act. - Monitor regulatory changes and update internal policies accordingly. - Conduct periodic compliance audits and risk assessments. - Liaise with regulatory authorities (RBI, FIU, etc) and ensure timely and accurate regulatory filings and returns. - Oversee vendor and third-party compliance, including outsourced service providers. - Drive employee awareness programs on regulatory requirements and ethical standards. Policy & Governance: - Draft and maintain risk and compliance policies, SOPs, and frameworks. - Ensure board-level reporting on risk and compliance metrics. - Support the internal audit process and assist in implementing recommendations. - Lead the implementation of a whistleblower policy and compliance incident reporting framework. Qualifications & Experience: - Education: CA / LLB / MBA / PG in Risk Management / Finance / Compliance / Law or equivalent. - Experience: 5-10 years of relevant experience in risk and compliance roles within NBFCs, fintechs, or banks. - Strong understanding of RBI regulations, credit/lending business, digital lending ecosystem, and data privacy laws. - Exposure to regulatory technology (RegTech) tools and reporting systems is a plus. Skills Required: - Deep knowledge of Indian financial regulatory landscape. - Strong analytical and problem-solving abilities. - Excellent communication and stakeholder management skills. - Ability to work independently and lead cross-functional compliance initiatives. - Integrity, ethical judgment, and a risk-aware mindset. Preferred: - Prior experience working with growth-stage fintech NBFCs. - Exposure to RBI's Digital Lending Guidelines and customer data protection frameworks. - Experience in managing internal and external audits.

Key Responsibilities Strategy Works with the BAM team to manage existing/strategic clients to maximize client satisfaction and long term contribution to the bottom line Champion client incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively. Service level reviews conducted in a planned manner with appropriate engagement from internal stakeholders (i.e. key BAM and/or SSO participation if needed) Identify opportunities for service improvement based on useful metrics and demonstrate results As an internal voice of client, work together with BAMs, Operations, Technology, and other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the client. Focus on digitization by looking at the possibility of STP through client interactions based on useful metrics and demonstrate results. Proactive client engagement and regular pulse checks for premier clients through due diligence visits, service reviews, proactive communication of market news, deeper understanding of clients need end-to-end, questionnaires completion, RFP, etc. Business Work Closely with stakeholders like, Operations team, Compliance, Implementation, Product and Operations to ensure comprehensive and timely reporting of market information to client through Service Reviews Build a rapport within competition in the Securities Services world to ensure that we are hand on with respect to changes in the regulations and their larger impact. Work together with BAM and Sales to ensure that SCB leads the way in the Global Custodian Survey Leveraging on metrics and client insights to understand client s needs, and identify opportunities for improvements in service, product solutions, utilization and optimizing channel usage, up-selling and cross-selling etc. Processes Ensure incidents are managed and resolved in a timely manner. Actively engage with internal stakeholders and support functions to overcome obstacles in resolution of incidents while providing timely updates to client and internally on progress made. Maximize the GEMS work tool to gain efficiency in directing and resolving client queries along with incident escalation protocol. Use GEMS incident user interface to ensure client complains are logged timely and accurately for auto-system escalation communications to the appropriate senior management levels responsible to ensure full resolution of client issues and regularly update client on progress if the issue is taking longer than expected. Maintain a professional and positive SCB image through all interactions with clients. Continually identify opportunities to improve client efficiency and performance, through e.g. optimizing channel usage, identifying service improvements, product solutions, and cross-sell opportunities. Assist in implementation of service and efficiency improvement initiatives in Securities Services and facilitate transfer of best practice. People Talent Encourage and foster a highly collaborative and supportive working environment where staff at all levels put the best interest of clients at the center of everything the team does. Effective performance management of all staff to ensure rewards are merit based and results driven. Execute team operating standards set out by the Country Head of Client Services as independent quality assurance within the team to ensure highest standards of service execution and related client communication. Providing regular individual and team feedbacks for ensuring high level of motivation and sharing of knowledge. Risk Management Full awareness of the Bank s risk management approach through 1st, 2nd, 3rd line of defense Thematic analysis and review of client issues and complains in order to identify root causes and remediation actions. Comply with Operational Risk Framework set out for Client Service including but not limited to client identification, complaints and enquiry handling. Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations. Ensure that all incidents and client complaints are captured in GEMS and followed-up for closure Governance No exception to completing mandatory trainings timely. Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager. Uphold highest level of code of conduct to ensure full compliance with regulations, policies, and procedures. Embed the Group s values on code of conduct, into the team, ensuring adherence with highest standards of ethics and compliance with relevant policies, procedures and regulations become a part of the culture. Key stakeholders Internal Securities Services Business Securities Service Global counterparts Securities Services Product Compliance and Legal COBAM and relationship managers SS Operations External Peer Custodians Clients Other Responsibilities To deliver the right level of client service and advice to Securities Services clients in all interactions for their transactional enquiries complains, and other service-related issues based on the client tiering model. Champion client incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively. Maximize the GEMS work tool to gain efficiency in directing and resolving client queries along with incident escalation protocol. Perform Ad-Hoc responsibilities as when assigned by the senior management of the department. Ensure timely completion of Due Diligence questionnaires and assist in organising due diligence visits as and when required. Skills and Experience NA Qualifications EDUCATION Graduate / Post - Graduate through recognize university. CERTIFICATIONS NISM - VI, VII LANGUAGES English Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. 29873

Audit plan - Submit annually a risk based internal audit plan for review approval to the Audit Committee. Communicate to senior management Audit Committee impact of resource limitation on the audit Plan. Review and adjust the internal audit plan, as necessary, in response to changes in Business Risks, Operations, Strategy, Systems and controls. Communicate to management Audit Committee any significant interim changes to the audit plan. Prioritize audit assignments as per the directions of the Audit Committee/ Board. Ensure adherence to (a) regulatory requirements (b) Companies internal policies and processes. Audit execution Ensure 100% coverage of all functional areas, Business channels- sub channels, and lines of businesses as per Audit Committee mandate. Ensure each engagement of the internal audit plan is executed - Including the establishment of objectives scopes Assignment of appropriate and adequately supervised resources, Documentation of work programs and testing results and Communication of engagement results with applicable conclusions and recommendations to appropriate stakeholders. Interact with Companies internal and external stakeholders (such as customers, channel partners, dealers, lawyers, investigation agencies and competition) - To identify systematic issues and identify innovation/improvement opportunities To achieve cost savings by increasing effectiveness of internal systems and procedures and To minimize the risk landscape Provide informed and independent feedback to the audited parties, Audit Committee, and other stakeholders on design of controls, compliance posture w.r.t. internal policies, procedures, and regulatory requirements, to enable them to take appropriate informed decisions/actions. Follow-up on engagement findings and corrective actions and report periodically to senior management and audit committee if any actions are not implemented effectively and within due date along with reasons for delay. Ensure emerging trends and successful practices in internal audit are considered. Ensure conformance with Internal Audit Standards issued by ICAI IIA. Establish and ensure adherence to policies and procedures designed to guide internal audit department. Prioritize audit engagements based on the results of a risk assessment. Ensure usage of latest tools and technologies viz. Audit workpaper workflow documentation tool, Analytics tool while performing the assignments Functional review Assess trends and emerging issues that could impact are considered and communicated to senior management and audit committee as appropriate before during the engagement. Benchmarking internal areas with comparable areas of similar organizations to identify best practices. Define timelines for quarterly audit completion and evaluate the progress against timelines to ensure completion of audit in accordance with the approved audit plan. Provide assurance on 100% population/data for scoped in period. Ensure coverage of all dimensions - Fraud, Risk, Compliance, productivity, information security, operating efficiency etc. Identify emerging technology practices its impact on security and define goals of information security and explain the purpose of various controls. Recognize data privacy laws potential impact on data security policies and procedures. Recognize the application of data analytics methods in internal auditing (anomaly detection, diagnostic analysis, predictive analysis, network analysis, text analysis, etc.). Provide the overview of completed and ongoing audit processes, identified audit observations and insights on functional/ operational efficiency to the Audit committee Carry out following types of assignments on the request of Management/ Audit Committee/ Board - Advisory consulting engagements Operational/ Performance engagements Financial Financial Reporting engagements Compliance engagements Security engagements Privacy engagements Quality engagements Due Diligence engagements Relationship management Engage in regular interaction with various functional/ department Heads in the company to review procedures and adherence to control mechanisms to provide advisory services on risk control matters. Developing both formal and informal communication channels and strong relationships to enable discussion of sensitive matters, such as management s failure to manage strategic and/or operational risk or an executive s ethically questionable behaviors and actions (including fraud) with MD CEO. Provide timely and valuable insights on various matters to Group Risk Assurance Heads, benchmark align with Group policies, take lead to ensure implementation of best practices across group companies. Present Executive Summary in one on one discussion with Chairman on quarterly frequency. Independently jointly with Compliance Head, deal with Regulators on various Governance related matters to identify provide solutions. Represent company on various industry forums - GI Council, Chief Audit Executive CRO forums. Appraise Board to understand changes in the regulatory and business environment related to governance, risk management, and control. Ensure to have frequent informal discussions with the Audit Committee Chairman or other board members, in part to establish trust and rapport. Team development Identify of training needs of team members and create development plans to build expertise, enhance domain knowledge. Participate in selection process to identify the right talent for positions within the function. Training other departments on Governance, Risk Management, Compliance, and internal controls. Educating the board and senior management on the importance or methods of Enterprise Risk Management by facilitating risk management training sessions

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you. Job Purpose: A person in this role will ensure awareness of and adherence to processes, policies and codes of conduct laid down for CBG frontline staff. He/she will also be responsible for continuously identifying new areas of focus requiring creation of controls/processes absent or inadequate, process strengthening and additional monitoring. This person s work will be used for monitoring health (compliance to regulatory and bank standards) and preparing for future risk perceived areas. Key Accountabilities, KPIs and Job Responsibilities: Ensure achievement of Investment Product Volumes and Revenue objectives of the VRM. Ensure AMFI certification / EUIN transfer of new joiners and existing team members and timely renewal of the same. Impart effective training on new product launch / refresher training on investment, alternate and Forex, AML and other mandatory trainings and keep the record of attendance to comply with internal and regulatory guidelines. Ensure implementation of investment sales process and the investment profile suitability of clients to the products purchased. Ensure sustainable trail income for the Bank through driving the Mutual Volumes while driving activation of team members for Investment and Forex products. Provide feedback from market and customers to Central Investment Product team for continuous improvement / ideation for new product and processes. Ensure timely dissemination of knowledge on products, market updates and fund fact sheets amongst front line team members and Unit Heads. Track the input activities of team members through client book analysis and align the activities to the desired investment volumes and revenue objectives. Always ensure customer-centricity, adherence to fair dealing norms and compliance to internal and regulatory guidelines at VRM. Ensure adequacy of product brochures, addendums and proposal forms at VRM repository and check for replenishment of sales kit of RMs Ensure complaint resolution within the approved TAT through coordination with Central Investment product team and insurer partners at VRM unit. Requirements : Demonstrated track record in FLOD, managing regulatory and operational risk along with process adherence Exposure to monitoring of sales processes & regulatory compliance will be highly advantageous Intensive knowledge of Indian banking and regulatory guidelines Equipped with knowledge of sales & client interface best practices/industry developments Minimum 7 9 years experience in banking, first line of defence (FLOD), continuous audits and process controls Experience of multi-tasking, managing multiple stakeholders and independently having senior level interactions Prior exposure to process writing, controls and governance Education/Preferred Qualification”: Bachelor s degree from a recognized university Post graduate qualifications are desirable but not necessary if suitably compensated by top notch exposure to above listed experience Professional qualifications or certifications on process adherence, audits, etc. are desirable but not mandatory

We are looking for a highly skilled and experienced Operational Risk Analyst to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-5 years of experience in the BFSI industry, with expertise in operational risk management. Roles and Responsibility Analyze and identify potential operational risks within the organization. Develop and implement effective risk mitigation strategies to minimize operational risk. Collaborate with cross-functional teams to ensure compliance with regulatory requirements. Conduct regular risk assessments and provide recommendations for improvement. Monitor and report on operational risk performance metrics. Identify and escalate high-risk issues to senior management. Job Requirements Strong understanding of operational risk management principles and practices. Experience working in the BFSI industry, preferably in a similar role. Excellent analytical and problem-solving skills. Ability to work effectively in a team environment. Strong communication and interpersonal skills. Familiarity with regulatory requirements related to operational risk management.

We are looking for a highly skilled and experienced Field Risk Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-5 years of experience in the BFSI industry. Roles and Responsibility Conduct risk assessments and evaluations to identify potential threats to the organization. Develop and implement effective risk management strategies to mitigate identified risks. Collaborate with cross-functional teams to ensure compliance with regulatory requirements. Analyze market trends and competitor activity to inform business decisions. Identify and report on key performance indicators (KPIs) to senior management. Provide expert guidance on risk-related matters to stakeholders. Job Requirements Strong understanding of risk management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and interpersonal skills. Strong attention to detail and organizational skills. Experience working with financial institutions or similar organizations.

We are looking for a highly skilled and experienced Branch Receivable Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with expertise in managing receivables and driving business growth. Roles and Responsibility Manage and oversee the branch's receivable portfolio to ensure timely payments and minimize bad debts. Develop and implement strategies to improve cash flow and reduce receivable aging. Collaborate with cross-functional teams to resolve customer complaints and disputes. Analyze and report on receivable performance metrics to senior management. Identify and mitigate risks associated with receivables, such as fraud and default. Ensure compliance with regulatory requirements and internal policies related to receivables. Job Requirements Strong knowledge of accounting principles, financial analysis, and risk management. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in MS Office and other relevant software applications. Experience in managing teams and leading projects. Strong analytical and decision-making skills with attention to detail. A graduate or postgraduate degree is required.

We are looking for a highly motivated and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-6 years of experience in the BFSI industry, preferably with a background in sales or customer service. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and generate leads through effective sales strategies. Collaborate with internal teams to resolve customer complaints and issues promptly. Provide excellent customer service to ensure high levels of satisfaction and loyalty. Analyze market trends and competitor activity to stay ahead in the industry. Build and maintain a strong network of contacts within the community to promote the bank's brand. Job Requirements Strong communication and interpersonal skills are essential for building rapport with customers and colleagues. Ability to work in a fast-paced environment and meet sales targets consistently. Knowledge of financial products and services, including savings accounts, loans, and credit cards. Experience working in a team environment, collaborating with colleagues to achieve common goals. Strong problem-solving skills, with the ability to think critically and creatively. Adaptability to changing circumstances and priorities, with a flexible approach to work.

We are looking for a skilled Branch Receivable Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 3-5 years of experience in the BFSI industry, with expertise in managing receivables and handling NPA cases. Roles and Responsibility Manage and oversee the branch's receivable portfolio, ensuring timely recovery of outstanding amounts. Develop and implement effective strategies to minimize NPA and improve cash flow. Collaborate with internal teams to resolve customer complaints and disputes related to receivables. Analyze and report on receivable performance metrics, providing insights for improvement. Ensure compliance with regulatory requirements and company policies related to receivables. Maintain accurate records and reports of all transactions related to receivables. Job Requirements Strong knowledge of BFSI operations, including receivables management and NPA resolution. Excellent analytical and problem-solving skills, with attention to detail and ability to work under pressure. Effective communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a fast-paced environment. Proficiency in financial software applications and systems, with excellent technical skills and ability to learn new systems quickly. Strong understanding of accounting principles and practices, with the ability to analyze financial data and provide actionable insights. Location - Kumbakonam,Nagapattinam,Thiruthuraipoondi,Thiruvarur

We are looking for a skilled professional with 5-7 years of experience to join our team as an Assistant Branch Manager - MF in Equitas Small Finance Bank Ltd. Roles and Responsibility Manage and oversee the branch's mutual fund operations, ensuring compliance with regulatory requirements. Develop and implement strategies to boost mutual fund sales and customer acquisition. Lead and motivate a team of relationship managers to achieve business objectives. Build and maintain strong relationships with customers, providing excellent service and support. Analyze market trends and competitor activity to identify growth opportunities. Collaborate with other departments to ensure seamless delivery of products and services. Job Requirements Strong knowledge of mutual funds, financial markets, and investment products. Excellent leadership, communication, and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills with attention to detail. Experience in managing teams and driving business results. Familiarity with BFSI industry practices and regulations.

We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 3 years of experience in the BFSI industry. Roles and Responsibility Manage and oversee the daily operations of the branch receivables function. Develop and implement strategies to improve collection efficiency and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on key performance indicators, such as collections and credit risk management. Ensure compliance with regulatory requirements and internal policies. Train and guide junior staff members to enhance their skills and knowledge. Job Requirements Strong understanding of financial regulations and laws governing the BFSI sector. Excellent communication and interpersonal skills to build strong relationships with customers and colleagues. Ability to work in a fast-paced environment and meet deadlines. Proficiency in MS Office and other relevant software applications. Strong analytical and problem-solving skills to identify areas for improvement. Experience working in a similar role within the BFSI industry is preferred.

We are looking for a highly skilled and experienced Field Risk Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-4 years of experience in the BFSI industry. Roles and Responsibility Conduct risk assessments and evaluations to identify potential threats to the organization. Develop and implement effective risk management strategies to mitigate identified risks. Collaborate with cross-functional teams to ensure compliance with regulatory requirements. Monitor and report on risk performance metrics to senior management. Identify and recommend improvements in risk management processes. Stay up-to-date with industry trends and developments in risk management. Job Requirements Strong understanding of risk management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and interpersonal skills. Strong attention to detail and organizational skills. Experience working with financial institutions or similar organizations is preferred.

We are looking for a highly skilled and experienced Field Risk Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have a strong background in risk management and analysis, with excellent communication and problem-solving skills. Roles and Responsibility Conduct thorough risk assessments and analyses to identify potential threats and opportunities. Develop and implement effective risk management strategies to mitigate identified risks. Collaborate with cross-functional teams to ensure compliance with regulatory requirements and industry standards. Provide expert guidance on risk management best practices to stakeholders. Monitor and report on key performance indicators related to risk management. Identify and recommend process improvements to enhance risk management capabilities. Job Requirements Strong knowledge of risk management principles and practices. Excellent analytical and problem-solving skills. Effective communication and interpersonal skills. Ability to work independently and as part of a team. Strong attention to detail and organizational skills. Experience working in the BFSI industry is preferred.

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 3-6 years of experience in the BFSI industry, with a strong background in customer service. Roles and Responsibility Provide exceptional customer service and support to clients through various channels. Resolve customer complaints and issues professionally and promptly. Develop and maintain strong relationships with customers to enhance their overall experience. Collaborate with internal teams to resolve complex customer issues. Identify and escalate potential risks or issues to senior management. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Strong communication and interpersonal skills are essential. Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously. Excellent problem-solving and analytical skills are required. Strong attention to detail and ability to maintain accurate records. Ability to adapt to changing situations and priorities. Strong teamwork and collaboration skills are necessary. Experience in Mutual Funds is preferred.

We are looking for a highly skilled and experienced Field Risk Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 3 years of experience in the BFSI industry. Roles and Responsibility Conduct risk assessments and evaluations to identify potential threats to the organization. Develop and implement strategies to mitigate risks and ensure compliance with regulatory requirements. Collaborate with cross-functional teams to monitor and manage risk exposure. Analyze market trends and competitor activity to inform risk management decisions. Provide expert guidance on risk management best practices to stakeholders. Identify and report on key performance indicators (KPIs) related to risk management. Job Requirements Strong understanding of risk management principles and practices. Excellent analytical and problem-solving skills, with the ability to interpret complex data sets. Effective communication and interpersonal skills, enabling collaboration with diverse stakeholders. Ability to work independently and as part of a team, demonstrating strong time management skills. Proficiency in risk management software and tools, with the ability to learn new systems quickly. Strong attention to detail and organizational skills, with a focus on accuracy and quality.

We are looking for a highly skilled and experienced Field Risk Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-3 years of experience in the BFSI industry. Roles and Responsibility Conduct risk assessments and evaluations to identify potential threats to the organization. Develop and implement effective risk management strategies to mitigate identified risks. Collaborate with cross-functional teams to ensure compliance with regulatory requirements. Monitor and report on risk performance metrics to senior management. Identify and recommend improvements in risk management processes and procedures. Stay up-to-date with industry trends and developments in risk management. Job Requirements Strong understanding of risk management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and interpersonal skills. Strong attention to detail and organizational skills. Experience working with financial institutions or similar organizations is preferred.

We are looking for a skilled Field Risk Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 7 years of experience in the BFSI industry. Roles and Responsibility Conduct risk assessments and evaluations to identify potential threats to the organization. Develop and implement effective risk management strategies to mitigate identified risks. Collaborate with cross-functional teams to ensure compliance with regulatory requirements. Monitor and report on risk performance metrics to senior management. Identify and recommend improvements in risk management processes. Stay up-to-date with industry trends and developments in risk management. Job Requirements Strong understanding of risk management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and interpersonal skills. Strong attention to detail and organizational skills. Experience working with financial institutions or similar organizations.

Ability to handle stakeholders at Senior Management levels. Strong Analytical ability Eye for detail and good in numbers Excellent communication Recognize and manage complexity Good People Management skills Prioritization and Delegation of activities Problem solving / Trouble shooting skills Good knowledge in FMSO Products Key Responsibilities Strategy Involvement in Project Initiatives / Automation / process Improvement Business Good understanding of Banking Financial Industry Processes Position responsible for handling amid size team, dealing in any of the following areas : Input / Authorize settlement instructions / Pre-Matching / Repo/Triparty transaction exposure Investigation of Nostro open items Input / Authorize transaction in ISCD Global Markets systems like Clearstream/Euroclear and Bony Manage Reconciliation activities Co-ordination for Training for staff Manage Operational Risk activities Processing Custody invoices Preparing MIS data for Senior Management Assist in completion of Documentation for new market and process People Talent For Local Grade D : 4 to 6years experience and 0 to 2 years of relevant experience in handling systems such as Clearstream / Euroclear / bony/Fedline Graduate/ Post Graduate, MBA CA, ICWA Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Insert local regulator e. g. PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] Serve as a Director of the Board of [insert name of entities] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Other Responsibilities Embed Here for good and Group s brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role] Skills and Experience Bonds Settlement Equities Settlement Corporate Action New Issuance Settlement Qualifications About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 28128

Key Responsibilities Strategy Identify the underlying risk that exists in Balance Sheet and provide a view to CFO/ Risk committee as appropriate. Review to ensure the Integrity, accuracy, and completeness of the GL, detect inconsistencies and review variances and rectify any accounting error prior to book close window. Perform high quality review of IFRS Financials and disclosures for external publication, ensuring no material misstatements Business Awareness and understanding of the wider business, economic and market environment in which the Legal Entity operates Processes To work closely with the R2R controllers Unit Head in managing the Financial Controls Risk function. Identify and present Financial Operational Risk to the Senior Managements (CFO , Cluster CFO Reg. CFO etc. , ) through various Risk FORUMs like FORTM , FC CONNECT , JSR etc. , To improve the NPS scores , people engagement , RR , P3 review and provide timely feed back to the team To support CFO declaration / reduction of Group Queries Support the implementation of BSS Tool in ASPIRE Improve External and Internal GIA audit grades ARIS - Process mapping for all L3 processes implement opportunities identified Successful implementation and sustainability of Controllership Framework for the assigned countries. Ensure that the periodic reconciliation substantiation exercise across the bank is performed smoothly and escalate exception / non-compliance to the department head To test and sign off existence of financial control measures when the organization launches any new product, ventures, subsidiaries and such other specific projects. Support the day-to-day controls periodic monitoring activities, timely identification and reporting of significant risks losses, and effectiveness of risk mitigation actions People Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Risk Management The ability to interpret the Group s financial information, identify key issues based on this information and put in place appropriate controls and measures Governance Monitor and ensure that appropriate Change governance is followed across all transformation initiatives. Represent the function at the governance forums in place for tracking change initiatives and influence decisions in respect of the change backlog, prioritisation, choice of technology tools and the operating model. Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Key stakeholders Country Finance, GFS Skills and Experience Demonstrates proficiency in MS Excel and PowerPoint PSGL experience TPGL / FCS experience Qualifications Minimum 6 years of work experience in financial control / operational risk functions of FIs , internal audit of FIs or external audit from Big 4 firms or over 15 years experience in the FA domain CA / CWA preferred Exposure to SAP, PSGL , work experience in TPGL module preferred. Exhibiting influential capabilities across departments in complying with the General Ledger Controls and Reconciliation Policies of the organization People handling skills Strong interpersonal skills required Strong communication skills and experience in liaising with Senior Management / stakeholders. Experience in monitoring and implementation of financial control measures and other risk management matters. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 18617

Key Responsibilities To manage the end-to-end Client Support deliverables for Domestic Client(s) on queries, requirements as Custodian. Strategy Works with the BAM team to manage existing/strategic clients to maximize client satisfaction and long tern contribution to the bottom line Champion client incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively. Service level reviews conducted in a planned manner with appropriate engagement from internal stakeholders (i. e. key BAM and/or SSO participation if needed) Identify opportunities for service improvement based on useful metrics and demonstrate results As an internal voice of client, work together with BAMs, Operations, Technology, and other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the client. Focus on digitization by looking at the possibility of STP through client interactions based on useful metrics and demonstrate results. Proactive client engagement and regular pulse checks for premier clients through due diligence visits, service reviews, proactive communication of market news, deeper understanding of clients need end-to-end, questionnaires completion, RFP, etc. Manage all BAU Client Interaction over Phone, Email and Bank Platforms. Timely responses to Client within agreed SLA Support Sovereign Fund Team whenever exception scenario calls for Business Work Closely with stakeholders like, TB, Compliance, Implementation, Product and Operations to ensure comprehensive and timely reporting of market information to client through Service Reviews Build a rapport within competition in the Securities Services world to ensure that we are hand on with respect to changes in the regulations and their larger impact. Work together with BAM and Sales to ensure that SCB leads the way in the Global Custodian Survey Leveraging on metrics and client insights to understand client s needs, and identify opportunities for improvements in service, product solutions, utilization and optimizing channel usage, up-selling and cross-selling etc. Processes Ensure incidents are managed and resolved in a timely manner. Actively engage with internal stakeholders and support functions to overcome obstacles in resolution of incidents while providing timely updates to client and internally on progress made. Maximize the GEMS work tool to gain efficiency in directing and resolving client queries along with incident escalation protocol. Use GEMS incident user interface to ensure client complains are logged timely and accurately for auto-system escalation communications to the appropriate senior management levels responsible to ensure full resolution of client issues and regularly update client on progress if the issue is taking longer than expected. Maintain a professional and positive SCB image through all interactions with clients. Continually identify opportunities to improve client efficiency and performance, through e. g. optimizing channel usage, identifying service improvements, product solutions, and cross-sell opportunities. Assist in implementation of service and efficiency improvement initiatives in Securities Services and facilitate transfer of best practice. People Talent Support the Country Head of Client Services to plan and control staffing, deployment, training, appraisals, and all other personnel matters relating to staff in the team. Encourage and foster a highly collaborative and supportive working environment where staff at all levels put the best interest of clients at the center of everything the team does. Effective performance management of all staff to ensure rewards are merit based and results driven. Execute team operating standards set out by the Country Head of Client Services as independent quality assurance within the team to ensure highest standards of service execution and related client communication. Ensuring participation of training modules by team members and track training completion. Providing regular individual and team feedbacks for ensuring high level of motivation and sharing of knowledge. Risk Management Full awareness of the Bank s risk management approach through 1st, 2nd, 3rd line of defense Thematic analysis and review of client issues and complains in order to identify root causes and remediation actions. Comply with Operational Risk Framework set out for Client Service including but not limited to client identification, complaints and enquiry handling. Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations. Ensure that all incidents and client complaints are captured in GEMS and followed-up for closure Governance No exception to completing mandatory trainings timely. Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager. Uphold highest level of code of conduct to ensure full compliance with regulations, policies, and procedures. Embed the Group s values on code of conduct, into the team, ensuring adherence with highest standards of ethics and compliance with relevant policies, procedures and regulations become a part of the culture. Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Internal Securities Services Business Securities Service Global counterparts Securities Services Product Compliance and Legal COBAM and relationship managers SS Operations External Peer Custodians Clients Other Responsibilities To deliver the right level of client service and advice to Securities Services clients in all interactions for their transactional enquiries complains, and other service-related issues based on the client tiering model. Champion client incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively. Maximize the GEMS work tool to gain efficiency in directing and resolving client queries along with incident escalation protocol. Perform Ad-Hoc responsibilities as when assigned by the senior management of the department. Ensure timely completion of Due Diligence questionnaires and assist in organising due diligence visits as and when required. Skills and Experience Knowledge of the Stock Exchange working and Settlement process (Both Debt and Equity) Knowledge of Settlement on CCIL / RBI Platform for TREPS and Government Securities Knowledge of Custody / banking operations as well internal accounting procedures. Understanding of the Mutual Fund Investments Options Good to have knowledge of SEBI / RBI regulation(s) To manage the daily activities of Sovereign Mandate. Qualifications Graduate / Post Graduate Degree At least 10 + years of experience in custody operations. An extremely detailed knowledge of Custody / banking operations as well internal accounting procedures. Understanding of the relevant SEBI/ RBI regulations Detailed knowledge of the Stock Exchange Bye Laws (NSE and BSE) and Clearing Corporation Bye laws, Rules and Regulations Functioning of Depository NISM Certification in course VI and VII About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 29875