Operational Excellence Lead

Key Responsibilities

• Deploy

  Process Discovery

  across assigned pools/towers/teams to identify opportunities for improvement.
• Lead and execute

  Continuous Improvement / Process Excellence projects

  .
• Assess process complexity and implement standard frameworks to enhance

  productivity and capacity utilization

  .
• Conduct

  quarterly OE maturity assessments

  across teams; design and drive

  30/60/90-day action plans

  to strengthen maturity levels.
• Build strong stakeholder relationships at all levels (Leads, Managers, Tower/Cluster Heads, OG) and advance the OE agenda through robust governance.
• Partner with OE colleagues and the

  Automation CoE

  to lead improvement initiatives and support the deployment of

  cutting-edge technology solutions

  .

Candidate Profile

• Lean Six Sigma Black Belt

  trained or

  Green Belt certified

  from a reputed institution.
• Minimum

  9 years of overall experience

  , including

  4–5 years in Operational/Continuous/Delivery Excellence roles

  with proven exposure to

  Process Discovery / Task Mining

  (preferably in BPO, Shared Services, or GBS environments).
• Strong ability to work with

  cross-functional teams

  and deliver projects within agreed timelines.
• Hands-on experience in

  process discovery & mining practices

  is mandatory.
• Proficiency in

  MS Excel and other office tools

  .