Operational Excellence Lead

As a leader in insurance back-office and account management business process outsourcing, Patra Corporation is dedicated to delivering a wide range of services aimed at enhancing efficiency, reducing risk, and boosting employee productivity. With operational centers in the US, India, and the Philippines, we are at the forefront of leveraging technology, including AI, to optimize transaction lifecycles and drive meaningful improvements across operations. In this role, you will play a pivotal part in challenging existing practices, identifying opportunities for enhancement, and implementing sustainable process improvements. By collaborating with product, technical, and operations teams, you will drive changes that enhance operational efficiency and customer experience. Your responsibilities will include preparing performance improvement outcomes for executive leadership, standardizing processes, evaluating and integrating new technologies, and driving measurable efficiency initiatives. To excel in this role, you should have a minimum of 10 years of experience in property and casualty insurance processing operations, with a focus on process optimization. Experience in driving technology and AI integration, delivering cost savings, and deep knowledge of insurance processing procedures are essential. Strong project management skills, stakeholder management capabilities, and excellent communication skills are also required. We are open to candidates based in the US or India. India-based candidates must be located on-site in Vizag or Coimbatore, working US hours, while US-based candidates should possess strong cross-functional leadership skills. The ability to work remotely in the US with fast broadband access or on-site in India is necessary. At Patra Corporation, we value diversity and are committed to creating a safe and inclusive environment for all employees. If you are a dynamic professional with a passion for driving operational efficiency and process improvements in the insurance industry, we invite you to join our team and be a part of our innovative journey.,