Operation Manager ( Facility Management )

Job Title :- Senior Operations Manager ( Facility Management )

Job Type :- Full-Time

Reports To :- Director

Office Location :- Global City, Virar (West)

Experience :- 5 to 7 Years

Salary Range :- 40000 to 50000

Candidate Requirements :-

• Gender: Male
• Age: 30 to 45 years
• Candidate Location Preference: Must be based in Western Mumbai (Dahanu to Churchgate)

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Job Description:-

As the Senior Operations Manager for a leading facility management company, you will be responsible for managing day-to-day operations across multiple client sites, ensuring service quality, and maintaining strong client relationships. The role demands exceptional leadership, problem-solving skills, and a commitment to delivering the highest standards of housekeeping services.

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Key Responsibilities:-

1. Supervisory Oversight

• Ensure all site supervisors are present and performing their duties.
• Conduct regular follow-ups and manage daily attendance.

2. Attendance Management

• Track and maintain accurate attendance records for all housekeeping staff.
• Ensure timely reporting of attendance across sites.

3. Manpower Coordination

• Collaborate with the HR department to resolve manpower shortages.
• Ensure every site is adequately staffed.

4. New Project Coordination

• Work with the Sales Manager for smooth onboarding of new clients and projects.
• Ensure seamless initiation of services.

5. Coordination with Directors

• Conduct weekly meetings with Directors.
• Share updates on operations, client feedback, and urgent issues.

6. Client Relationship Management

• Handle client requirements, inquiries, and concerns.
• Build and maintain long-term client relationships.

7. Complaint Resolution

• Address and resolve client complaints or operational issues within 48 hours.

8. MIS Reporting

• Prepare and submit MIS reports for all sites.
• Track performance, productivity, and service quality.

9. System & Process Improvement

• Implement new processes to enhance operational efficiency and service standards.

10. Site Inspections

• Conduct periodic and surprise site visits.
• Monitor housekeeping quality and adherence to standards.

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Qualifications & Requirements:-

• Experience: 5–7 years in operations management (preferably housekeeping/facility management)
• Leadership: Strong ability to manage and motivate teams across multiple locations
• Client Management: Proven experience in handling clients and resolving complaints
• Problem-Solving: Ability to take quick decisions under pressure
• Communication: Strong verbal and written communication skills
• Technology: Proficient in MS Office (Word, Excel, PowerPoint) and MIS reporting
• Flexibility: Willingness to travel across sites for inspections and meetings

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Key Competencies:-

• Strong organizational and multitasking skills
• Client-focused approach with high service quality standards
• Ability to implement new systems and process improvements
• Excellent time management and responsiveness to urgent issues

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Office Address:- Global City Virar West

Gmail:- captainclean.hr.recruiter14@gmail.com

Contact No :- +91 73855 54041

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person