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Capgemini
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Operation Manager

Operation Manager

Capgemini

5 - 8 years

6 - 11 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

data analytics servicenow service delivery delivery management stakeholder engagement operations management mentoring artificial intelligence daily operations operational excellence delivery operations liaison engineering design itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role

Lead end-to-end delivery of operational services ensuring timely execution, quality, and alignment with business goals.

Implement ITIL-based service management practices and monitor SLAs, incidents, and change controls.

Build strong stakeholder relationships and act as a liaison between business, technology teams, and vendors.

Oversee daily operations, mentor teams, track KPIs, and drive continuous improvement and scalability.

Your Profile

12+ years of experience in operations, delivery management, and ITIL-based service management.

Proven expertise in stakeholder engagement, cross-functional collaboration, and service delivery models.

Strong analytical, problem-solving, and communication skills with hands-on ServiceNow and data analytics proficiency.

Adept at thriving in dynamic environments while driving operational excellence and continuous improvement.

What you will love working at Capgemini

Lead enterprise-scale service delivery operations aligned with business goals and ITIL best practices.

Collaborate with global teams to ensure service reliability, stakeholder satisfaction, and operational excellence.

Clear career progression paths from delivery leadership to strategic roles in architecture and consulting.

Be part of mission-critical initiatives that drive efficiency, compliance, and innovation for Fortune 500 clients.

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Operation Manager