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Operation Manager

Operation Manager

Global Services

10 years

0 Lacs

navi mumbai maharashtra india

Posted:12 hours ago| Platform:

Apply

Skills Required

leadership management drive metrics training

Work Mode

On-site

Job Type

Full Time

Job Description

Hiring: Operations Manager Voice Process | Navi Mumbai

Company:

Global Services

Location:

Navi Mumbai

Designation:

Operations Manager Inbound Voice Process

Shift:

Day Shift | 6 Days Working

Salary:

Up to 12 LPA (Based on experience and capability)

Interview Mode:

Face-to-Face only

Key Requirements

Graduate (Mandatory)
Excellent command of English (Verbal Written)
Minimum 10 years of overall BPO experience
At least 1 year as an Operations Manager (on paper) in a voice process
Strong leadership, team management, and client handling skills

Role Overview:

Were seeking a dynamic Operations Manager to lead our inbound voice process team. The ideal candidate will bring strategic thinking, operational excellence, and a passion for delivering results in a high-volume BPO environment.

Responsibilities

Oversee daily operations of the inbound voice process
Drive performance metrics and ensure SLA adherence
Lead, mentor, and motivate large teams
Collaborate with clients and internal stakeholders for seamless delivery
Implement process improvements and training initiatives

How to Apply:

Interested candidates can share their profile directly via WhatsApp to

HR Shafiq 9021641531

This job is provided by Shine.com

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