Posted:1 day ago|
Platform:
On-site
Full Time
Graduate (Mandatory)
Excellent command of English (Verbal & Written)
Minimum 10 years of overall BPO experience
At least 1 year as an Operations Manager (on paper) in a voice process
Strong leadership, team management, and client handling skills
Oversee daily operations of the inbound voice process
Drive performance metrics and ensure SLA adherence
Lead, mentor, and motivate large teams
Collaborate with clients and internal stakeholders for seamless delivery
Implement process improvements and training initiatives
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