Operation Executive

Job Description

We are seeking a highly organized and proactive Cleaning Operations Coordinator to join our team. This role is pivotal in ensuring smooth daily operations across our cleaning teams, managing communications, overseeing inventory, and supporting a 5-star guest experience. If you're detail-oriented, and excel at juggling multiple tasks, we'd love to hear from you Key Responsibilities:🧹 Cleaning Operations Send automated and manual reminders for upcoming cleanings Update and maintain the cleaning checklist file Hire and onboard new cleaners as needed Coordinate trash removal and ensure compliance with property standards 📦 Supplies Management Order and restock cleaning and hospitality supplies Save all supplies receipts in the appropriate client folders Update the expenses file to ensure accurate budget tracking 📲 Hospitable Cleaning Automation Add or remove cleaners in Hospitable Set up and manage automated cleaning reminders and task tracking 🌟 Guest Surveys & Feedback Monitor guest survey responses on their first morning Follow up with guests to ensure a 5-star experience Relay guest feedback to cleaners for ongoing quality improvement 📸 Claims Handling (Lispa Coordination) Collect before/after photos, invoices, and other supporting documents Share detailed information with Lispa for any cleaning-related claims 💬 Cleaner Communications Act as the primary point of contact in all cleaner communication groups Set cleaning prices, approve cleaning costs, and maintain transparency Hire new cleaners as required to meet operational demand 🏘️ Property Information Management Update the property information file regularly Coordinate with cleaners to collect and verify on-site information 💰 Cleaner Invoice Management Process all cleaner invoices accurately and on time Enter cleaning costs into the reservations file Audit invoice data and coordinate payouts in collaboration with finance/partners