Operation Executive

0 years

2 - 3 Lacs

Posted:9 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Operations Executive
Location: Dombivli
Position: Full time
Company: Zatags Lifestyle Pvt Ltd.

Role Overview:
We are looking for a proactive and detail-oriented Operations Executive to oversee and streamline daily operational tasks, ensuring exceptional order processing and customer satisfaction. In this role, you will manage the end-to-end order fulfillment process, monitor order statuses, and collaborate with various teams to meet delivery deadlines and resolve issues effectively.

Key Responsibilities

Order Management
Order Processing & Fulfillment: Efficiently handle customer orders to ensure on-time delivery.Order Status Tracking: Monitor and update the progress of orders, especially those marked as "in transit."

Returns & Non-Delivery Management
RTO (Return to Origin) Orders: Track and resolve return orders promptly.
NDR (Non-Delivery Report) Handling: Address issues with non-delivery reports and provide timely updates.

Customer Engagement
Customer Communication: Proactively contact customers for order confirmation, follow-ups, and queries to ensure smooth communication through calls, WhatsApp, and emails.

Inventory & Delivery
Inventory Monitoring: Maintain accurate stock levels and address discrepancies.Delivery Coordination: Work closely with delivery partners to ensure timely and seamless deliveries.

Qualifications

  • Minimum HSC or equivalent.
  • A degree in Operations, Business, or a related field is preferred but not necessary.
  • Strong communication skills with a customer-first approach.
  • Ability to multitask and meet deadlines in a dynamic environment.
  • Experience in logistics, order fulfillment, or customer service is an advantage.
  • Familiarity with inventory management systems is a plus.

Skills Required

  • Fluent in Hindi & English is a must.
  • Excellent problem-solving and organizational skills.
  • Attention to detail with the ability to handle multiple priorities.
  • Collaborative mindset and adaptability in a fast-paced environment.
  • Proficiency in Microsoft Office Suite or similar software.
  • Candidates having e-commerce experience (Shopify) is preferred.

If you’re a motivated individual who thrives on ensuring operational excellence and delivering top-notch customer experiences, we’d love to hear from you!
([email protected])

Job Types: Full-time, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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