Operation Engineer

• As a part of Kazam s service team, you must be capable of independently handling 1 or more product groups with timely expert service and support
• Able to identify the root cause of the actual issue, categorise the same as an app or service issue and collaborate accordingly with the concerned team to try and provide onsite resolution
• Ability to coordinate and collaborate with other functional / internal teams to achieve lesser TAT for resolutions and in turn customer delight

Roles And Responsibilities:

• It is an on-field job
• The candidate is responsible for Installations and maintenance of instruments and systems at client locations
• Should be capable of Delivering basic operational training at installation
• Provide effective product related support
• Ensures Preventive Maintenance planning is performed at regular intervals
• Provide timely support for difficult/major product issues to avoid downtime
• Capable of timely reporting of all maintenance activities
• Must maintain excellent customer relationships, specifically with his/her account POCs
• Must adhere to field service policies, procedures and standards
• Must maintain recommended spare parts for the product range
• Must ensure appropriate spare parts stock

Skills And Qualifications:

• Diploma or Graduation- Electrical/Electronics/ Mechanical Engineering (Any subjects with electrical and electronics in the curriculum)
• 1+ Years on any type of service and maintenance experience3
• Should be able to logically resolve or troubleshoot in times of crisis and leverage expert help if required4
• Self-Managed, Multitasking is a plus point5
• Good logical thinking and problem-solving skills6
• Profound Understanding of the EV and related Services ecosystem having would be a plus point7
• Strong Communication skills, organisational, time management, and prioritisation skills