Operation Analyst- (ITIL)(Unix)(Splunk)

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Are you curious, motivated, and forward thinker? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

Team works on providing L2 application support to FIS hosted Payment solutions for clients in AMER region. We are looking to add an energetic, self-driven, critical thinking, talented, and experienced operations analyst to our growing team. The role is to provide L2 support, examine client reported payment and system issues, internal notification of “alerts” mistaken payments along with incident management, change management, problem management. Day to day processing of files and fixing the production issues that may arise and require further investigation and resolution.

What you will be doing:

• Will be responsible for Incident Management, Change Management, Problem Management, Monitoring of systems for functional processing of payments.
• File Uploads that come from schemes.
• Closely work with Developers/L3 team to provide correct analysis and solution.
• Monthly reporting for Volumes and SLAs for all PaaS clients
• Configuration changes
• Business Validations for all Changes/Releases that goes to PROD.

What you bring:

• Overall experience of 7-10 years into Banking, Payments Domain, Change Management, Basic testing skills
• Experience in ServiceNow, Basic knowledge of OPF or OPF basic training done
• BA knowledge will be added advantage.
• Knowledge on ISO 8583, ISO 200022 and other payments formatters will be added advantage.
• Basic knowledge of tool like CI, Jenkins, Database, Cloud setup

• Candidates are expected to work in following 2 shifts in EST time zone.

  Shift 1: 7 am to 3 pm EST

  Shift 2: 5pm to 1 am EST

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• Great workspaces with dedicated and motivated colleagues

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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