Opening For Technical support - Hyderabad.

Cognizant

0 - 5 years

2 - 6 Lacs

hyderabad

Posted:2 days ago| Platform:

Apply

Skills Required

techinal support tech support voice process it helpdesk technical helpdesk isp international technical support technical voice process troubleshooting international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Monitor technician work times and report exceptions through TOA:
Assure route activations/deactivations occur properly to Technician for their start and end of shift.
Monitor start of 1st. job of day to assure Technician starts within designated start time or at beginning of shift if starting at 1st job.
Contact Technician on jobs that overrun to assure technician is safe or determine if assistance is needed.
Monitor lunch & break periods for, start times and durations.
Monitor work order pools to assure jobs are assigned throughout the day, use auto routing tool to assist.
Confirm and assure all jobs are completed and routes are closed when applicable and at the end of the day.
Prioritizes and dispatch customer service requests to available technicians; serve as liaison between customer and technician.
Monitor workflow throughout the day, Using the TOA tool assure jobs are completed on time, pending work is assigned to available Tech's and work volume is balanced and shared.
Assign or re-assign jobs to technicians as required to meet customer commitments, notify technical leadership of any jobs remaining in jeopardy.
Contact customers to confirm appointment times, COD, adult presence and other requirements.
Reschedule missed appointments attempt to complete same day. Perform post-appointment customer satisfaction calls as required. Provision equipment.
Provide customer assistance to resolve service problems and avoid unnecessary truck rolls.
Notify technicians of system outages or problems and maintains schedules of service outages. Reconcile completed work orders to the billing system.
Reconcile customer accounts to the billing system. Resolve or escalates challenges as appropriate from Technician.
Record, verify, and/or corrects service order information on record via billing system.
Maximizes sales opportunities by identifying customer needs and offering products as solutions.
Flexible with night shifts and work from office
Location Hyderabad

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

3 - 8 yrs

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

5 - 10 yrs

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

INR 0 - 2 Lacs

React JS Developer

Hyderabad

2 - 7 yrs

INR 9 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.