We are seeking an experienced Technical Support Manager for CRM Implementation to work closely with the internal core software development team as well as different team members and successfully complete the CRM & Automation implementation as per the customer requirements, ensuring high levels of customer satisfaction. The role involves managing and mentoring the Customer Success team, supporting them in their roles, and overseeing their performance. Key Responsibilities: Identifying customers' requirements and onboarding customers with our no code software. Integration with 3rd party software using our no code API & Webhook builders Troubleshooting the logically issues in the software products and educate the customers on proper usage of different features. Frequently conducting webinars, training, creating blogs, case studies, use cases and ensures customers are happy with the software products. Develop and sustain strong customer relationships to enhance satisfaction. Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business Lead and guide the Customer Success team, providing support and overseeing their work. Conduct regular business reviews to gauge customer satisfaction, identify opportunities, and address concerns related to various SaaS product lines. Provided technical support and guidance on software features and functionalities. Collect and analyze customer feedback to drive product development and improvements. Identify and pursue upselling and cross-selling opportunities to expand customer relationships. Collaborate with internal teams including sales, marketing, product development, and customer support to ensure a seamless customer experience. Minimise the Churn ratio by providing high-quality customer support and experience Skills and Qualifications: Bachelors degree in IT, Computer Science. Strong logical reasoning skills with the attitude to get this done Basic understanding of any programming language Strong background in software project management. Effective people management and leadership skills. Excellent communication, negotiation, and presentation skills. Familiarity with customer success methodologies and SaaS industry trends. Proficiency in CRM and data analysis tools for customer tracking and reporting. Ability to manage multiple SaaS product lines and customer segments. Should be a proactive communicator What We Offer A competitive salary with performance incentives. A supportive and inclusive work environment. Opportunities for professional development and growth. Comprehensive training and the chance to work with a dynamic team. Language: English (Mandatory) Hindi Preference will be given to those who can speak multiple languages

We are seeking a dynamic and motivated Business Development Executive to join our team in Trivandrum. The ideal candidate will have a strong command of English and the ability to sell solutions effectively. As a BDE, you will be responsible for driving sales and increasing our market presence by identifying and capitalizing on business opportunities. Responsibilities and Duties Finding New Prospective customers (Generating Leads can be found everywhere from small shops to big MNCs) Fixing Appointment with prospects Preparing Customised Presentations (Solutions) Giving Demo (In Person, Google Meet, Zoom) Participating in Seminars & Exhibitions (Networking) Closing Sales & Generating Revenue (Numbers matter) Followup with Customers (Never Quit) First Level Training (After Sales) What to Sell What about if you can apply for a loan or know gold rates through WhatsApp even at 3 am? We make this possible without any humans, watch the demo video to understand more Required Experience and Qualifications A bit of background and understanding of how technology works in a business (B tech / Diploma having back papers can also apply) Good Communication Skills (Fluency in English Mandatory). Preference to candidates having proficiency in any foreign language Preference to candidates with experience in international sales Ability to Convince No to Yes Freshers with Go Getting Attitude Can also apply Willingness to learn every day Laptop/Desktop Mandatory with Internet Access Key Skills Sales Marketing Business Development Benefits Mobile & Data Allowance Sales Incentive based on performance Yearly Bonus Education: Any Degree with Basic Computer Knowledge, willingness to learn and adapt. Language: English (Mandatory) Hindi (Preference will be given if you can speak)

We are a dynamic product based company committed to delivering groundbreaking solutions to our global customer base. We are looking for an enthusiastic and dedicated Customer Success Associate to join our team and be part of our journey to success Responsibilities and Duties Assisting customers in getting started with our suite of software-based products, understanding their needs, and helping them utilize our products to the maximum extent. Demonstrating an eagerness to learn new technologies and leverage this knowledge to suggest better solutions to customers, enhancing their product experience. Providing exceptional after-sales support through remote troubleshooting, chat assistance, and online meetings. You will be expected to resolve customer issues effectively and efficiently. Using your basic understanding of software functionalities to ensure smooth customer experiences. Utilizing your excellent command of the English language and strong analytic skills to resolve complex customer queries and deliver high-quality service. Required Experience and Qualifications Must have experience in a customer support role, in the software Saas product or service industry,minimum 2-3 years in the same field Must have good working knowledge about using various software tools and products relating to SaaS Strong command of the English language, both written and spoken,proficiency in additional languages is given preference. Excellent analytic and problem-solving skills. Proactive learner with the ability to quickly grasp new technologies. Preference will be given for the candidates from Trivandrum City limits Benefits Cell phone reimbursement Flexible schedule Leave encashment Paid sick time Language: English (Mandatory) Hindi Preference will be given to those who can speak multiple languages