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Assistant Manager For Technical Support

Assistant Manager For Technical Support

Picky Assist

2 - 3 years

3 - 5 Lacs

thiruvananthapuram

Posted:6 hours ago| Platform:

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Skills Required

saas service industry customer support after sales support troubleshooting service quality technical support analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

We are a dynamic product based company committed to delivering groundbreaking solutions to
our global customer base. We are looking for an enthusiastic and dedicated Customer Success Associate to join our team and be part of our journey to success. Read more us

Responsibilities and Duties

Assisting customers in getting started with our suite of software-based products,
understanding their needs, and helping them utilize our products to the maximum extent.

Demonstrating an eagerness to learn new technologies and leverage this knowledge to
suggest better solutions to customers, enhancing their product experience.

Providing exceptional after-sales support through remote troubleshooting, chat
assistance, and online meetings. You will be expected to resolve customer issues effectively and efficiently.

Using your basic understanding of software functionalities to ensure smooth customer
experiences.

Utilizing your excellent command of the English language and strong analytic skills to
resolve complex customer queries and deliver high-quality service.

Required Experience and Qualifications

Must have experience in a customer support role, in the software Saas product or
service industry,minimum 2-3 years in the same field

Must have good working knowledge about using various software tools and products
relating to SaaS

Strong command of the English language, both written and spoken,proficiency in
additional languages is given preference.

Excellent analytic and problem-solving skills.

Proactive learner with the ability to quickly grasp new technologies.

Preference will be given for the candidates from Trivandrum City limits

Benefits

Cell phone reimbursement

Flexible schedule

Leave encashment

Paid sick time

Work Timings, Job Location & Salary

10 am to 6 pm - Monday to Saturday

Office Location: Trivandrum, Kerala, Edapazhinji

Rs 30,000 to Rs 40,000 take home monthly salary + Incentives

Experience:

2 to 3 years

Language:

English (Mandatory)

Hindi

Preference will be given to those who can speak multiple languages

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