We are a dynamic product based company committed to delivering groundbreaking solutions to our global customer base. We are looking for an enthusiastic and dedicated Customer Success Associate to join our team and be part of our journey to success

Responsibilities and Duties

Assisting customers in getting started with our suite of software-based products, understanding their needs, and helping them utilize our products to the maximum extent.
Demonstrating an eagerness to learn new technologies and leverage this knowledge to suggest better solutions to customers, enhancing their product experience.
Providing exceptional after-sales support through remote troubleshooting, chat assistance, and online meetings. You will be expected to resolve customer issues effectively and efficiently.
Using your basic understanding of software functionalities to ensure smooth customer experiences.
Utilizing your excellent command of the English language and strong analytic skills to resolve complex customer queries and deliver high-quality service.

Required Experience and Qualifications

Must have experience in a customer support role, in the software Saas product or service industry,minimum 2-3 years in the same field
Must have good working knowledge about using various software tools and products relating to SaaS
Strong command of the English language, both written and spoken,proficiency in additional languages is given preference.
Excellent analytic and problem-solving skills.
Proactive learner with the ability to quickly grasp new technologies.
Preference will be given for the candidates from Trivandrum City limits

Benefits

Cell phone reimbursement
Flexible schedule
Leave encashment
Paid sick time

Language:

English (Mandatory)
Hindi
Preference will be given to those who can speak multiple languages

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