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Ambiraj Consulting
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International Voice Process - Customer Support

International Voice Process - Customer Support

Ambiraj Consulting

0 - 4 years

2 - 3 Lacs

bengaluru

Posted:6 hours ago| Platform:

Apply

Skills Required

voice process international voice process us process us calling international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Support Executive (International Voice Process)

Location: RMZ Eco Space, Pritech Park, Bellandur, Bangalore

Experience: Open to both Freshers & Experienced Candidates

Position Overview

Key Responsibilities

Answer customer inquiries related to products, services, pricing, and company policies
Resolve customer issues and complaints with appropriate solutions
Explain product features, benefits, and availability
Handle customer orders, billing, and payment transactions
Update and maintain customer account information
Assist with returns and service exchanges
Escalate complex issues to supervisors or specialized departments
Maintain accurate records of customer interactions
Ensure a positive and professional attitude at all times
Collaborate with internal teams to ensure smooth service

Key Skills & Competencies

Good spoken English (Neutral or Reduced MTI/RTI)
Strong reading comprehension
Critical thinking and problem-solving skills
Empathy and patience
Service-oriented mindset
Flexibility and adaptability
Basic computer and desktop navigation skills
Accountability and ownership
Team coordination and collaboration

Salary Package

For Freshers
CTC: 3,20,000 per annumTake-Home: Approx. 22,000/month

For Experienced Candidates
CTC: Up to 3,50,000 per annumTake-Home: Approx. 25,000/month

Perks -Nigh shift allowance 200 Per day( Need to clock in minimum 2hrs from 12.00AM to 6.00 AM) only then candidate will be eligible for Night Shift allowance -Variable Pay -Joining Bonus of 10,000 post completing 90 Days. -One way cab facility from 8.00 PM to 8.00 AM

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