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IntouchCX
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International Voice Process - Customer Support

International Voice Process - Customer Support

IntouchCX

1 - 6 years

2 - 4 Lacs

Hyderabad

Posted:1 week ago| Platform:

Apply

Skills Required

International Voice Process Inbound Customer Service Bpo Customer Service

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Intouchcx

Contact customers who may be considering cancellation and work to retain their business.
Understand customer concerns and provide solutions or alternatives to meet their needs.
Promote the value of our products/services and how they meet customer expectations.
Handle escalations or complaints in a professional and empathetic manner.
Collaborate with internal teams to resolve issues that may impact customer satisfaction.
Meet or exceed daily/weekly retention goals and KPIs.

Qualifications:

High school diploma or equivalent; associate or bachelors degree is a plus.
1+ year of experience in customer service, call center, or sales role is added advantage (retention experience preferred).
Strong verbal and written communication skills.
Ability to handle objections and remain calm under pressure.
Positive attitude, persuasive skills, and a customer-first mindset.

What We Offer:

Competitive salary with performance-based incentives
Comprehensive training and onboarding
Supportive team environment
Opportunities for growth and advancement
Employee benefits (e.g., health insurance, paid time off, etc.)

Interested candidates can drop me your resume on below given number.

HR Recruiter : Rahela Begum

Mobile: 9963039892

Location: Mindspace B16Mindspace 5th Floor, Backside of Inorbit Mall (https://maps.app.goo.gl/9UXo44Qvz2tLKv4N8)

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