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ISEARCH CONSULTING SERVICES
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Opening For IT Service Desk

Opening For IT Service Desk

ISEARCH CONSULTING SERVICES

1 - 4 years

|

5 - 10 Lacs

Posted:1 week ago| Platform:

Apply

Skills Required

microsoft teams service desk o365 incident management active directory windows os it helpdesk ms outlook it support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

1+ years previous IT Service Desk and/or Call Centre experience required.

Incident Management experience Managing incidents including business expectations and communication
Basic User & Security Group Active Directory administration
knowledge of Microsoft based operating systems with emphasis on Windows 10/11 and MS Office Apps Suite
Experience with using and troubleshooting MS Outlook within a network environment
Experience on MS Teams & sound tools knowledge (SNOW & Monitoring Tools Spectrum ) will be added advantage
Respond quickly to all queries and incidents, Manage incidents, including via telephone, Chat & email.
Communication, alerting technical staff via assignments and escalating to Resolver group.
Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.
Address queries and provide resolution of straight forward incidents /Service requests.
Escalation of unresolved cases to next level application specialist teams.
Monitoring & Tracking - Review the progress of an incident and keeping the user informed.
Closure, formally closing incidents/Service requests. Initial review and evaluation of the case.
Communicate major IT incidents /Service requests to affected customers.

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