OPD HEAD

Job Objective:

To lead, manage, and enhance the efficiency, quality, and patient experience of the Outpatient Department (OPD) through effective operational planning, team leadership, and process excellence in alignment with hospital standards.

Key Responsibilities:

1. Strategic & Operational Leadership

• Oversee the entire OPD operations to ensure seamless, patient-centric services.
  
• Develop and implement strategies to improve patient flow, reduce waiting time, and enhance overall OPD efficiency.
  
• Plan and execute process improvement initiatives in coordination with the Operations Director.
  
• Ensure optimal resource utilization and workforce planning.
  

2. Team & Staff Management

• Lead and supervise OPD executives, front desk, care managers, and support staff.
  
• Monitor staff performance, attendance, and adherence to protocols.
  
• Conduct regular meetings, training sessions, and performance evaluations.
  
• Foster a culture of accountability, empathy, and continuous improvement.
  

3. Patient Experience Management

• Maintain high levels of patient satisfaction by ensuring courteous and efficient services.
  
• Address and resolve patient grievances promptly and professionally.
  
• Conduct periodic patient feedback surveys and implement improvement plans based on insights.
  

4. Consultant & Department Coordination

• Coordinate with consultants and clinical departments to streamline appointment schedules and patient movement.
  
• Ensure timely availability of consultation rooms and required support services.
  
• Maintain effective communication between consultants and OPD administrative staff.
  

5. Process & Quality Assurance

• Ensure compliance with hospital SOPs, NABH standards, and infection control guidelines.
  
• Maintain proper documentation, records, and reports for internal and external audits.
  
• Drive quality improvement projects within the OPD setup.
  

6. Reporting & Analysis

• Prepare daily, weekly, and monthly MIS reports related to OPD operations, footfall, revenue, and feedback.
  
• Analyze operational data to identify trends, challenges, and areas for improvement.
  
• Present periodic reports to senior management with recommendations.
  

7. Cross-Department Collaboration

• Liaise with billing, diagnostics, pharmacy, housekeeping, and maintenance teams to ensure smooth functioning of OPD.
  
• Support hospital events, health camps, and outreach programs as required.
  

Qualification & Experience:

• Graduate / Postgraduate in

  Hospital Administration, Healthcare Management, or Business Administration

  .

• 1012 years of experience

  in OPD / Hospital Operations, with at least

  3–5 years in a supervisory or managerial role

  .

Key Skills & Competencies:

• Strong leadership and people management skills
  
• Excellent communication and problem-solving abilities
  
• Strategic thinking with operational execution capability
  
• Data analysis and reporting proficiency
  
• Knowledge of NABH standards and hospital information systems (HIS)
  
• High emotional intelligence and patient-centric approach
  

Key Performance Indicators (KPIs):

• Reduction in OPD waiting time
  
• Increase in patient satisfaction scores
  
• Staff productivity and attendance compliance
  
• Consultant satisfaction and coordination efficiency
  
• Process compliance and audit readiness

  Role & responsibilities

Preferred candidate profile