Online Reputation Management

As an Online Reputation Manager at our company, your role will involve monitoring and managing the online presence of the company and its clients across various platforms. Here are the key responsibilities you will be handling: - Regularly monitor online platforms such as social media, comments, forums, and blogs to track mentions of the company or clients. - Respond to customer reviews, comments, and inquiries in a timely and professional manner. Address negative feedback constructively and engage with positive comments to enhance online presence. - Conduct regular analysis of the company's online reputation, prepare reports on online reviews, social media performance, and sentiment analysis. - Identify and manage potential online reputation crises, develop and implement strategies to mitigate negative publicity. - Collaborate with the content team to optimize web content and SEO strategies to improve online reputation. - Develop and execute strategies to engage customers, encourage positive online feedback, and manage social media profiles effectively. - Monitor competitor activities and online reputation strategies to identify opportunities and threats. - Create detailed reports on ORM activities, results, and KPIs, providing actionable insights to the management team. Qualifications required for this role include: - Education: Bachelors degree in marketing, communications, public relations, or a related field. - Experience: 1-3 years of experience in Online Reputation Management, Digital Marketing, or Social Media Management. - Strong understanding of social media platforms, SEO, and online review sites. - Excellent written and verbal communication skills. - Ability to handle negative feedback and manage online crises effectively. - Analytical skills to interpret data and generate actionable insights. - Proficiency in using ORM tools and software. - Creativity and strategic thinking for developing engagement strategies. Preferred qualifications include experience with content management systems (CMS) and web analytics tools, familiarity with digital marketing strategies and tools, and certification in Digital Marketing or related fields. In addition to the challenging role and responsibilities, you will also be entitled to Provident Fund benefits.,