Online Reputation Management

Job Description: As an Online Reputation Manager in the Marketing industry in Pune City, Maharashtra, India, located at Magarpatta, Hadapasar, Pune, your primary responsibility will be to monitor the online presence of the company and clients across various platforms such as social media, comments, forums, and blogs. You will be required to track mentions, respond to customer reviews and inquiries promptly and professionally, and address negative feedback constructively while engaging with positive comments to enhance the online reputation. Additionally, you will conduct regular analysis of the company's online reputation, prepare reports on online reviews, social media performance, and sentiment analysis. In the event of potential online reputation crises, you will be responsible for identifying and managing them effectively by developing and implementing strategies to mitigate negative publicity. Collaborating with the content team, you will optimize web content and SEO strategies to improve the online reputation. Your role will also involve developing and executing engagement strategies to encourage positive online feedback, managing social media profiles to ensure regular and positive engagement with followers, monitoring competitor activities and online reputation strategies, and creating detailed reports on ORM activities, results, and KPIs to provide actionable insights to the management team. Requirements: Qualifications: - Education: Bachelors degree in marketing, Communications, Public Relations, or a related field. - Experience: 1-3 years of experience in Online Reputation Management, Digital Marketing, or Social Media Management. Skills: - Strong understanding of social media platforms, SEO, and online review sites. - Excellent written and verbal communication skills. - Ability to handle negative feedback and manage online crises effectively. - Analytical skills to interpret data and generate actionable insights. - Proficiency in using ORM tools and software. - Creativity and strategic thinking for developing engagement strategies. Preferred Qualifications: - Experience with content management systems (CMS) and web analytics tools. - Familiarity with digital marketing strategies and tools. - Certification in Digital Marketing or related fields. Benefits: Provident Fund,