Online Reputation Management

As a Brand Monitoring Specialist, your role involves monitoring and managing brand mentions, reviews, and feedback across various platforms such as social media, review sites, and search engines. You will be responsible for responding to comments, messages, and reviews promptly and professionally, ensuring they align with the brand's voice. Key Responsibilities: - Actively engage in social media interactions to cultivate a positive sentiment around the brand. - Collaborate with internal teams including social media, content, and customer service to address customer concerns and queries effectively. - Manage crisis communication and escalate issues as needed to maintain brand reputation. - Track, analyze, and report online sentiment and feedback trends through Social Listening tools. - Utilize tactics to mitigate negative or unfair reviews by downvoting or disliking where applicable. - Focus on enhancing positive visibility and brand advocacy across all platforms. - Assist in maintaining and optimizing profiles on Google My Business (GMB) to ensure accurate and up-to-date information. Qualifications Required: - Proficiency in customer service practices and crisis management. - Strong skills in response management and social listening techniques. This job does not contain any additional details about the company.,