Online Chat Representative

As a Customer Support Representative, your role involves engaging with customers via live chat to respond to inquiries, resolve complaints, and provide information about products/services. You will need to identify customer needs and offer accurate and timely solutions while maintaining a friendly and professional tone in handling multiple chat conversations. In case of unresolved issues, you are expected to escalate them to the appropriate departments. Keeping records of customer interactions and updating the CRM system accordingly is also part of your responsibilities. It is essential to stay updated with company products, services, and policies to provide accurate responses and meet performance metrics such as response time and customer satisfaction. Key Responsibilities: - Engage with customers via live chat to respond to inquiries and provide information. - Resolve complaints and identify customer needs to offer timely solutions. - Maintain a friendly and professional tone in handling multiple chat conversations. - Escalate unresolved issues to the appropriate departments. - Keep records of customer interactions and update the CRM system. - Stay up-to-date with company products, services, and policies. - Meet performance metrics including response time and customer satisfaction. Qualifications Required: - Excellent written communication skills. - Ability to multitask and handle multiple chat conversations effectively. - Strong problem-solving skills. - Familiarity with CRM systems is a plus. The company provides benefits such as Provident Fund and offers a day shift schedule from Monday to Friday with rotational shifts. Additionally, there is a performance bonus incentive for meeting set metrics. The work location is in person. If you are interested in this role, please reach out to the employer at +91 7065493997 for further details. As a Customer Support Representative, your role involves engaging with customers via live chat to respond to inquiries, resolve complaints, and provide information about products/services. You will need to identify customer needs and offer accurate and timely solutions while maintaining a friendly and professional tone in handling multiple chat conversations. In case of unresolved issues, you are expected to escalate them to the appropriate departments. Keeping records of customer interactions and updating the CRM system accordingly is also part of your responsibilities. It is essential to stay updated with company products, services, and policies to provide accurate responses and meet performance metrics such as response time and customer satisfaction. Key Responsibilities: - Engage with customers via live chat to respond to inquiries and provide information. - Resolve complaints and identify customer needs to offer timely solutions. - Maintain a friendly and professional tone in handling multiple chat conversations. - Escalate unresolved issues to the appropriate departments. - Keep records of customer interactions and update the CRM system. - Stay up-to-date with company products, services, and policies. - Meet performance metrics including response time and customer satisfaction. Qualifications Required: - Excellent written communication skills. - Ability to multitask and handle multiple chat conversations effectively. - Strong problem-solving skills. - Familiarity with CRM systems is a plus. The company provides benefits such as Provident Fund and offers a day shift schedule from Monday to Friday with rotational shifts. Additionally, there is a performance bonus incentive for meeting set metrics. The work location is in person. If you are interested in this role, please reach out to the employer at +91 7065493997 for further details.