6 Inquiry Resolution Jobs

The Helpdesk Executives are responsible for providing excellent customer support to clients interested in studying abroad and immigration. As the first point of contact, you will address inquiries through phone calls, emails, and live chat, ensuring a positive experience throughout the application process. You will arrange call-backs from advisors to resolve detailed client queries and coordinate with internal teams for timely responses. Your duties include identifying and resolving client concerns promptly, escalating complex issues when necessary, and maintaining detailed records of interactions in the CRM system. Working closely with various departments, such as admissions and visa consultants, is essential to ensure seamless communication and support for clients. It is important to provide feedback on common client issues to enhance service quality and proactively address potential concerns. Staying updated on immigration policies and study programs will enable you to provide accurate information to clients. Additionally, dealing with previous staff concerns and handing over cases to the appropriate personnel is part of the role. The ideal candidate should be detail-oriented, committed to maintaining accurate records, and able to work full-time during day shifts in Thrissur, Kerala. Fluency in English is required for this position, and the ability to commute or relocate to the work location is necessary.,

The Helpdesk Executives play a crucial role in providing excellent customer support to individuals interested in studying abroad and immigration. As a Helpdesk Executive, your primary responsibility will involve addressing inquiries, resolving issues, and ensuring a positive experience for clients throughout the application process. You will serve as the initial point of contact for clients seeking information on studying abroad and immigration, responding promptly and professionally through various communication channels such as phone calls, emails, and live chat. Additionally, you will arrange call backs from advisors to address detailed client queries and coordinate with internal teams to ensure timely responses. Handling client concerns, issues, and discrepancies effectively is essential in this role. You will be responsible for maintaining accurate records of client interactions, updating client profiles in the CRM system, and working collaboratively with different departments to ensure seamless client support and communication. As a Helpdesk Executive, providing feedback on common client issues to enhance service quality, addressing potential concerns proactively, and staying updated on relevant information such as immigration policies and study programs are key aspects of the role. Moreover, dealing with previous staff concerns and handing over cases to the appropriate personnel are part of your responsibilities. The ideal candidate for this full-time position should be detail-oriented, committed to maintaining accurate records, and willing to work day shifts at the Thrissur, Kerala location. Proficiency in English is required for effective communication with clients. If you are dedicated to delivering exceptional customer support and staying informed on industry updates, we encourage you to apply for this rewarding opportunity.,

We are actively seeking a highly communicative and customer-focused Customer Service Associate to join our client's team through Acme Services . This pivotal role is responsible for engaging with customers across multiple channels, providing accurate and helpful information, and coordinating internally to meet customer needs efficiently. The ideal candidate will be adept at clear communication and precise data entry, ensuring a seamless and positive customer experience. Key Responsibilities Multichannel Communication : Communicate with customers via phone, email, and chat , ensuring professional and empathetic interactions. Product Knowledge & Inquiry Resolution : Provide knowledgeable answers to questions about product, pricing, and availability , ensuring customers receive accurate and timely information. Internal Collaboration : Work with internal departments to meet customers needs , facilitating smooth resolution of inquiries and requests. Data Management : Perform accurate and efficient data entry in various platforms , maintaining up-to-date customer records and service logs. Skills Excellent communication skills across phone, email, and chat. Ability to provide knowledgeable answers regarding products, pricing, and availability. Strong collaborative spirit to work with internal departments . Proficiency in data entry across various platforms. Qualifications Proven experience in a customer service role is preferred. Strong interpersonal skills and a customer-centric approach. Ability to learn quickly and adapt to new information.

Key Responsibilities: Inquiry Resolution, Issue Resolution, Documentation and Record Keeping, Handling Interiew Panel, Supporting HR Admin Operations, Employee Self-Service Assistance, Compliance and Policy Adherence, Benefit Administration, Reporting and Analytics, Employee Relations, Continuous Improvement. Timing: 6:30pm-3:30am [Night Shift] Interview Mode: Face-To-Face Completely Work from Office. For Females: We provide Drop up facility (if location comes under 8-10 kms from the office location)

Description We are seeking a dedicated Language Expert who is proficient in Hindi and English to join our team. The ideal candidate will assist in resolving customer inquiries and issues, ensuring a high level of service and satisfaction. Responsibilities Resolve inquiries and issues promptly and professionally. Assist customers in both Hindi and English, providing clear and effective communication. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve customer satisfaction and service quality. Provide feedback on customer interactions to help enhance service processes. Skills and Qualifications Proficient in Hindi and English, both written and verbal. Strong communication skills, with the ability to articulate ideas clearly. Familiar with MS Office applications (Word, Excel, PowerPoint). Ability to work in a fast-paced environment and handle multiple tasks efficiently. Customer service or retail experience preferred. Positive attitude and a willingness to learn.

FRONT DESK REPRESENTATIVE (Females only) Key Responsibilities: Inquiry Resolution, Issue Resolution, Documentation and Record Keeping, Onboarding and Off boarding, Employee Self-Service Assistance, Compliance and Policy Adherence, Benefit Administration, Reporting and Analytics, Employee Relations, Continuous Improvement. Timing: 6:30pm-3:30am [Night Shift] Interview Mode: Face-To-Face Completely Work from Office. For Females: We provide Drop up facility (if location comes under 8-10 kms from the office location) Fluent Communications, MS Office, MS Exce, Mailing, Negotiation