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0.0 - 5.0 years
1 - 6 Lacs
Kakinada
Work from Office
Highly motivated Digital Marketing Manager to lead our drive online growth. developing, implementing, and managing comprehensive digital marketing campaigns across various channels to enhance brand awareness, generate leads, and drive sales
Posted 3 weeks ago
5.0 - 10.0 years
20 - 25 Lacs
Gurugram, Bengaluru
Work from Office
Minimum qualifications: Bachelor s degree or equivalent practical experience. 5 years of experience as a Solutions Consultant for digital advertising products. Preferred qualifications: Experience influencing stakeholders. Experience with the advertisement serving industry and internet technologies. Experience in an online advertising role. Ability to code with Java or Python and construct SQL queries. Ability to manage multiple projects simultaneously. Excellent problem-solving, management and communication skills, with the ability to learn technical concepts and communicate them to a non-technical audience. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. As an Advertising Solutions Consultant within gTech Ads Large Customer Sales (LCS), you will partner with business leaders across Google s advertising ecosystem to address business tests with technology. In this role, you will develop and deliver on technical consulting projects for Google s largest advertisers using Google s advertising platforms. You will also be developing and delivering solutions and workarounds for both clients and internal partners. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Work with clients and internal stakeholders to map business goals. Understand requirements, and provide technical information and solutions around applying ad products and technologies. Contribute to product development by identifying gaps in current product offerings to drive business growth. Build relationships with internal and external customers, to identify key tests and implement technical solutions and become an advisor.
Posted 3 weeks ago
10.0 - 20.0 years
15 - 25 Lacs
Bengaluru
Work from Office
15-20 years of experience in digital/creative agencies Proven leadership in strategy execution and account servicing Strong command over creative structure, campaign logic, and visual QA. Required Candidate profile Post-Graduate in Marketing, Communication, or Design Prior experience in mid-to-large scale agencies handling 2–10Cr+ revenue portfolios would be preferred.
Posted 3 weeks ago
1.0 - 6.0 years
3 - 9 Lacs
Hyderabad
Work from Office
Responsibilities: * Manage social media presence across platforms * Develop & execute digital campaigns & ads * Optimize social media performance through data analysis * Collaborate with marketing team on strategy development
Posted 3 weeks ago
3.0 - 4.0 years
10 - 12 Lacs
Mumbai
Work from Office
Outstanding development skills. History of delivering extraordinary solutions to product delivery and/or clients. Very strong organizational skills and attention to detail. Excellent collaboration skills. Works effectively as part of multiple, varied project teams and demonstrates genuine commitment to team success. Takes initiative and ownership. Proactive, results-oriented, with a can-do spirit in meeting critical deadlines. Must be comfortable in fast paced and sometimes ambiguous work situations. A customer focused mind-set with a desire to create excellent outcomes for users and implementation partners. Prior financial system implementation or product development experience. Exposure to Banking or other financial services sector organizations highly desirable. Experience with Billing, A/R or Accounting systems/processes highly desirable. Experience with ORMB or other OUAF products highly desirable. Experience with OJet, OUAF UI tools, and JavaScript essential. Experience with implementing Accessibility Standards and browser specifics Roles and Responsibilities As a User Experience Developer (Banking) for ORMB, you will transform Figma wireframes into user interfaces using OJET, JavaScript and OUAF to enhance the product’s ability to support financial services billing needs. You will be part of the development team, working closely with product management, design, performance, documentation, and support team members to ensure your developments: align with the given design. fulfil the stated requirements. provide the required level of performance and usability. follow product design and development standards. are well documented. apply modern development techniques. Responsibilities: Develop and deliver high quality user interfaces. Validate and challenge designs based on your experience in both the relevant functional domain and in development processes. Follow development and documentation standards. Be passionately focused on delivering the best solution; relentlessly pursue providing an excellent customer experience for the product all the time. Demonstrate thoughtfulness, critical thinking and mature judgement when selecting methods and techniques for achieving success. Maintain up-to-date knowledge of and compliance with internal processes and procedures. Demonstrate strong communication skills to deal with internal stakeholders, partners, customers, and senior management. Effectively apply Oracle’s methodologies, policies, and procedures.
Posted 3 weeks ago
1.0 - 6.0 years
2 - 4 Lacs
Mumbai
Work from Office
Create, manage and optimize product listings for jewelry on Amazon and other marketplace Ensure listings are accurate complete keyword-rich and visually appealing Perform in-depth keyword research to identify high-performing and relevant search term Required Candidate profile 1–2 years of experience in Amazon product listing and optimization preferably for jewelry or fashion accessories. Hands-on experience with Amazon Seller Central (Vendor Central experience is a plus).
Posted 3 weeks ago
1.0 - 6.0 years
3 - 4 Lacs
Mohali, Chandigarh, Panchkula
Work from Office
We’re hiring Social Media Marketing Specialists (Education & Real Estate)! Must have 1–3 yrs exp. with Meta Ads, content creation & strategy. Hands-on with FB & Insta Ads a must!
Posted 3 weeks ago
1.0 - 6.0 years
4 - 7 Lacs
Gurugram, Delhi / NCR
Work from Office
Min. 1 yr exp. - Package upto 6 lpa in hand Min. 3 yr exp. - Package upto 7 lpa in hand Grad / ug Fixed weekend off 5 days working 24*7 shift Interested Candidate contact@7289094130 / yashika.imaginator@gmail.com
Posted 3 weeks ago
2.0 - 7.0 years
2 - 5 Lacs
Kolkata
Work from Office
D2C Online Brand Executive will manage & execute activities across website operations, online sales, digital marketing, and social media. Website & E-Commerce Management . Digital Performance Marketing Social Media & Content Analytics & Reporting Provident fund Health insurance Annual bonus
Posted 3 weeks ago
3.0 - 8.0 years
2 - 5 Lacs
New Delhi, Faridabad, Delhi / NCR
Work from Office
Job Description: We are seeking an experienced E-commerce Specialist to manage and optimize our online presence across major e-commerce platforms (Amazon, Flipkart, Myntra, etc.). The ideal candidate will develop strategic initiatives, create promotional campaigns, analyze sales metrics, and ensure compliance with platform regulations. Key Responsibilities: Oversee and manage e-commerce accounts, ensuring optimal performance. Develop and implement sales strategies based on insights, trends, and standards. Create and manage promotional offers across platforms. Review content for compliance and accuracy. Analyze website traffic and user behavior to refine marketing strategies. Monitor sales metrics to guide inventory management and restocking. Provide support in media marketing, PPC, SEO, email marketing, and social media. Prepare performance reports and suggest improvements. Stay updated on e-commerce tools and technologies for continuous improvement. Requirements: A degree in Marketing, Communications, or a similar field. Minimum 2 yrs of experience working in E Commerce.
Posted 3 weeks ago
0.0 - 1.0 years
0 - 0 Lacs
Pune
Work from Office
Responsibilities: * Collaborate with cross-functional teams * Analyze campaign performance * Optimize website for search engines * Manage social media presence * Develop digital marketing strategies
Posted 4 weeks ago
2.0 - 5.0 years
3 - 3 Lacs
Noida
Work from Office
Responsibilities: * Manage online sales through cataloguing and ecommerce marketing strategies. * Execute campaigns with focus on home & kitchen appliances.
Posted 4 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Hindi - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation
Posted 4 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a voice Support Agent, you will be responsible for providing high-quality, real-time customer service via voice. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation
Posted 4 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Reviewing of photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services. The content may cover may be sensitive in nature. Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner. What are we looking for Ability to perform under pressureDetail orientationAgility for quick learningAbility to work well in a teamCommitment to quality2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety team Qualification Any Graduation
Posted 4 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Arabic - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently.Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively. What are we looking for oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future reference.Maintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation
Posted 4 weeks ago
3.0 - 8.0 years
15 - 20 Lacs
Mumbai
Work from Office
Amazon India Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions including sponsored, display, video, and custom ads leverage Amazon s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is becoming increasingly popular with major advertisers and agencies worldwide. We believe we understand e-commerce advertising better than anybody else and want to turn it into a science of its own that all users can leverage for their programmatic advertising. Our programmatic advertising platform team, is looking for an Programmatic Solutions Consultant to join Amazon Advertisings growing team. As a Programmatic Solutions Consultant, DSP, you will manage the end to end experience of our enterprise trading desk and large agency customer, driving the overall expertise for our programmatic advertising DSP. The PSC has expertise in advertising technology, programmatic advertising, and the Amazon DSP, and is leveraging this expertise to develop our customers into proficient users. You will work closely with internal sales, product and, support teams to address customer needs, acting as the voice of the customer to help drive product enhancements, and create solutions on behalf of your customers. You will be passionate about understanding customer objectives, and finding solutions to address them, via training, product deep dives, and adopting Amazon technologies, for a diverse set of customers. Your ownership, curiosity, and industry knowledge will allow you to comprehensively understand the technical details of our offerings and be able to speak to customers, including traders and product managers.. Your customer obsession and ability to influence internal stakeholders will allow you to drive the right solution for our customers. You will be involved in both customer-facing interactions (with agency and advertiser trading desks) as well as internal stakeholder teams. Specific Responsibilities include: Own the relationship with trading desk managers and provide consultative services such as onboarding, feature training, continuous product usage consultation, and industry best practices. Drive efficiency of the trading desk based on client need and by providing troubleshooting support when needed. Engage with multiple customer organizational levels to understand business objective Analyze and interpret data to identify improvement areas, root causes, and formulate enablement and adoption recommendations Help drive the evolution of Amazon Advertising Self-Service DSP via product beta participation, ongoing client feedback loop, and close collaboration with cross functional Amazon teams (Product Management, Engineering, Analytics, and Specialists) Define and improve processes and tools for the PSC team to better serve client. Bachelors degree or equivalent Experience in online advertising or high-tech products/services 3+ years of driving end to end delivery, and communicating results to senior leadership experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience using data and metrics to determine and drive improvements Understanding of programmatic advertising, DSPs, SSPs
Posted 4 weeks ago
9.0 - 14.0 years
27 - 42 Lacs
Gurugram, Delhi / NCR, Mumbai (All Areas)
Work from Office
Who we are: The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers and sets a new standard for global reach, accuracy, and transparency. So if you are talented, driven, creative, and hungry to bring something entirely new and wildly ambitious into the world (and have some fun doing it), then we want to talk. Please Note: This opening is for future hiring. If you're open to future opportunities and want to be part of our growth journey, apply now! What you will do: Oversee the health of clients and agencies relationships as astrategic advisor, guidingproblem-solvingdiscussions and providing best-in-classclient services. Develop and train a nimbleteam of Account Managers; overseeing their day-to-daymanagement,motivatingthe team by setting clear expectations, developing career path plans, providing constructive feedback, and maintaining a high level of performance from the team to develop the next generation of leaders. Demonstrate the value of The Trade Desk to clients by upselling innovative solutionsthat meet the clients needs and ourbusinessgoals. Lead key agencyclient meetingsincollaborationwithbusiness developmentand trading counterparts. Develop trusting and productive relationships with key stakeholders both internally and externally. Lead the development of portfolio-specific goals based on the companys vision and values and work in tandem with the Business Development team to track the progressof portfolio goals on a regular basis. Become heavily involved inproduct developmentby identifying how to build products that provide solutions for our clientsbusinessobjectives and serving as a liaison between our clients and our product team. Work closely with Technical Account Managers to drive custom solutions that benefit the client’s needs and set TTD apart from competitors. Manage team bandwidth while delivering a high-level of account support and reporting progress to build your team. Participate in broader organizational leadership initiatives (e.g., Regional All Hands, Client Services Learning Hours, etc.) ensuring successful implementation and execution by modeling organizational and leadership capabilities. Actively leverage and improve established processes, documents, checklists, etc. that ensure efficient procedures and continual improvement of your pod. Who you are: 9+ yearsof relevant industry experience with at least 2years directly managing and developinga team. Experience in developing, nurturing and managing client relationships. Strongmanagementandleadership skillsthrough acollaborativeteam approach. A proven track record of driving revenue growth with large customer accounts. Ability to build strong relationships with internal and external stakeholders, executive team and industry groups. Execute (and coach others to execute) timely in fast-paced environment througheffective time managementand prioritization skills. Ambition to develop personally and nurture the development of others. Excellentinfluencingandnegotiation skills. Highly organizedwith astrong attention to detail. Willingness to travel alongside your team up to 25% of the time.
Posted 4 weeks ago
5.0 - 10.0 years
1 - 6 Lacs
Gurugram, Delhi / NCR, Mumbai (All Areas)
Work from Office
The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day. So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk! Please Note: This opening is for future hiring. If you're open to future opportunities and want to be part of our growth journey, apply now! What Youll Do Manage and grow a roster of key strategic accounts in the North Region of India. Able to travel 10 to 20% of the time, as per the requirement of primary clients. Work closely with the Trading team to rapidly onboard new customers. Become an expert on the use and best practices on The Trade Desk platform, and offer insights to clients on how to improve campaigns. Provide continual training to clients as new features are added to The Trade Desk. Work with Product Management to help define features and drive enhancements to The Trade Desk platform. Help build the Client Services practice, by creating training materials, best practices, sales materials and customer facing guides. Have a real customer / client focus and be dedicated to meeting their expectations and requirements. Clearly identify, communicate, and offer solutions for problems, spend blockers, and future threats or opportunities. Escalating challenges appropriately. Be confident in speaking to agency leadership and also to planning teams; regularly participate in upselling (i.e. channel capabilities, shifting budget from direct to programmatic, savings analyses, agency threats and opportunities). Work with Sales team to upsell clients through utilizing your knowledge of the clients’ business and our platform to make good client recommendations. Participate in the advocation for, testing, reviewing, and providing detailed feedback for products that help add value for our clients. Be able to present a compelling story to our clients. Adapting to what the client needs to see, balancing the right amount of information; right level of abstract and adapting to different levels in the client org WHO YOU ARE: Bachelor’s Degree with at least 5-10 years of online advertising experience and at least 5 years of client-facing experience. Expertise in working with RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus. Experience managing CPA, CPC, and CPM marketing campaigns. Solid experience in Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets. Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced environment. Proven track record of growing accounts by forging a strong relationship with clients, understanding their objectives and recommending best strategies. Effective time management skills – ability to prioritize and meet deadlines. Role & responsibilities
Posted 4 weeks ago
2.0 - 7.0 years
2 - 3 Lacs
Nagpur
Work from Office
Lead Generation & Conversion Increase brand awareness Performance Optimization Strategy Development & Implementation Campaign Management Content Creation & Optimization SEO & SEM Social Media Management Analytics & Reporting Budget Management
Posted 1 month ago
0.0 - 1.0 years
0 - 1 Lacs
Kolkata
Work from Office
Responsibilities: * Collaborate with cross-functional teams on campaign execution * Monitor analytics & adjust strategies accordingly * Manage social media presence across platforms * Create engaging content calendars
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
Surat
Work from Office
The Digital Marketing Executive develops and executes strategies to drive lead generation and conversions across platforms like Google Ads and Facebook Ads. Responsibilities include keyword research, implementing SEO best practices, and analyzing campaign performance to optimize ad spend. The role requires collaboration with cross-functional teams to create targeted advertising campaigns and staying updated on industry trends and emerging technologies. Roles and Responsibilities : Develop and execute digital marketing strategies across Google Ads, Facebook Ads, and other platforms to drive lead generation and conversion. Conduct keyword research and implement SEO best practices to improve website visibility on search engines. Analyze campaign performance using tools like Google Analytics, identify areas for improvement, and optimize ad spend accordingly. Collaborate with cross-functional teams (e.g., sales, product) to develop targeted advertising campaigns that align with business objectives. Stay up-to-date with industry trends and emerging technologies (e.g., AWS SageMaker) to continuously improve marketing operations. Requirements: Proven experience as a Digital Marketing Executive or similar role. Excellent understanding of digital marketing concepts and best practices. Experience with B2C social media, Google Adwords, email campaigns, and SEO/SEM. Proficiency in marketing software and tools (e.g., Google Analytics, CRM systems). Strong analytical skills and data-driven thinking. Excellent communication and teamwork skills. Bachelors degree in Marketing, Business, or a related field. Required Male candidate Location - Sarthana, Surat For further information, please feel free to contact 7862813693 us via email at career@rnwmultimedia.com
Posted 1 month ago
1.0 - 4.0 years
3 - 4 Lacs
Vijayawada
Work from Office
Job Description: We are seeking a talented and experienced Digital Marketing Specialist to join our team. The ideal candidate will be responsible for developing, implementing, and managing digital marketing campaigns that promote our brand, products, and services. This role requires a deep understanding of digital marketing channels, including social media, email marketing, SEM, and content marketing. The Digital Marketing Specialist will work closely with cross-functional teams to drive engagement, generate leads, and increase conversion rates. Responsibilities: Develop comprehensive digital marketing strategies aligned with business goals. Oversee the execution of digital marketing campaigns across various channels. Analyze data and metrics to track campaign performance and make data-driven decisions. Stay updated on digital marketing trends and technologies. PPC (Pay-Per-Click): Create and manage PPC campaigns on platforms like Google Ads, Meta Ads, etc. Conduct keyword research and ad targeting. Monitor campaign performance and adjust bids and budgets as needed. Analyze and report on campaign metrics, such as click-through rate (CTR) and conversion rate. Content Marketing: Create and manage content calendars for various digital channels. Analyze content performance and adjust strategies accordingly. Social Media Marketing: Develop and implement social media strategies to increase brand awareness and engagement. Manage social media accounts and communities. Create and curate content for social media platforms. Monitor social media conversations and respond to inquiries or comments. Analyze social media metrics and insights to optimize performance. Email Marketing: Develop and execute email marketing campaigns. Create email templates and content. Segment email lists and personalizes campaigns. Monitor email deliverability and performance metrics. A/B test email campaigns to optimize results. Analytics: Set up and maintain digital analytics tools, such as Google Analytics. Create custom reports and dashboards to track key performance indicators (KPIs). Analyze website and campaign data to identify trends and insights. Provide recommendations for improving digital marketing performance based on data analysis. Conversion Rate Optimization (CRO): Identify opportunities to improve website conversion rates. Conduct A/B tests and multivariate tests to optimize website elements (e.g., landing pages, CTAs). Analyze user behaviour and website usability to identify barriers to conversion. • Implement changes based on test results to improve conversion rates. Qualifications: Bachelors degree in Marketing, Communications, or related field. Proven experience in digital marketing Certification in Digital Marketing Excellent written and verbal communication skills. Interested candidates meeting the above criteria are encouraged to submit their applications along with a detailed resume. Only shortlisted candidates will be contacted.
Posted 1 month ago
3.0 - 6.0 years
25 - 30 Lacs
Mumbai
Work from Office
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. Our focus is to build a personalized, curated, and seamless music experience. We want to help our customers enjoy their favorite artists, discover new ones, enjoy podcasts, experience live streaming performances, find their favorite playlists, watch editorial videos, and more. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at Amazon Music is seeking a highly motivated and dynamic Program Manager to lead strategic cross category initiatives aimed at revenue and growth opportunities. In this role, you will manage collaboration with a complex network of internal (e.g. Marketing, Podcast, Content Teams), cross category and external stakeholders (e.g. agencies, music labels, creators, talent) to identify and manage partnerships which will drive growth for the Amazon Music business. These initiatives will serve as a key input for the overall business strategy and you will be responsible to lead these initiatives from planning to execution. Develop and execute strategic roadmaps to drive customer growth opportunities within and beyond the Amazon ecosystem Identify and establish revenue generation pathways through comprehensive roadmap development Collaborate with cross-functional and global stakeholders to formulate and implement strategic growth initiatives Partner with Marketing, Programming, Industry Relations, Product teams and global stakeholders to develop and execute go-to-market strategies Analyze data and customer insights to generate actionable business recommendations and drive decision-making 3+ years of business development, partnership management, or sourcing new business experience Bachelors degree or equivalent Experience using data and metrics to determine and drive improvements Strong analytical thinking and problem-solving acumen Understanding of digital and growth marketing ecosystem Experience collaborating with internal stakeholders and external agencies/partners/talent Excellent English communication skills (verbal and written) Experience in online advertising or high-tech products/services
Posted 1 month ago
1.0 - 4.0 years
1 - 3 Lacs
Tambaram
Work from Office
Job Summary: We are looking for a creative and results-driven Social Media Marketing Executive to manage our online presence, grow our brand visibility, and engage with potential customers across multiple digital platforms. The ideal candidate will be responsible for uploading products with engaging visuals and logos, managing leads from social media, and executing email marketing campaigns. Key Responsibilities: Product Posting: Upload products regularly on social media platforms (Instagram, Facebook, Linkedin etc.) with attention-grabbing descriptions, hashtags, and visually appealing logos or designs. Branding: Work with graphic design tools or coordinate with designers to create catchy logos and promotional images for social posts. Lead Management: Follow up with leads generated through social media platforms and maintain a database for regular follow-ups. Content Creation: Assist in creating content strategies, including captions, promotional text, and newsletters. Engagement: Respond to comments, messages, and queries promptly and professionally across platforms. Analytics & Reporting: Monitor and report on social media performance and email metrics, providing insights to improve strategy. Trend Monitoring: Stay updated with the latest trends, tools, and best practices in social media and digital marketing. Required Skills & Qualifications: Strong knowledge of popular social media platforms (Instagram, Facebook, Pinterest, LinkedIn, etc.) Basic graphic design skills (Canva, Adobe Photoshop, etc.) Familiarity with email marketing tools and campaign strategies Good communication and interpersonal skills Ability to work independently and manage time effectively Creative mindset with an eye for detail Experience with CRM tools and lead tracking is a plus Benefits: Regular Shift Opportunity to work with a growing team Performance-based incentives Creative freedom and growth opportunities
Posted 1 month ago
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