Onboarding Specialist

About Us:

SuperAGI is building the future of sales and marketing with AI Agents. Our platform automates outreach, pipeline management, and customer engagement for high-growth companies worldwide. Were scaling fast and looking for people who want to work at the forefront of AI and help customers unlock its full potential.

About the Role:

As a Customer Onboarding Specialist, you will play a critical role in our customer onboarding process and be the first point of contact for implementation. This position requires a proactive and driven individual with excellent communication skills and a passion for solving customer problems.

Job Responsibilities:

Experience & Background:

• 2-3 years of customer onboarding experience, preferably in B2B SaaS serving SMBs
• Proven track record in improving trial-to-paid conversion rates and accelerating time-to-value (TTV)
• Experience with horizontal/multi-feature platforms (CRM, sales tools, or unified business platforms preferred)
• Background in both product-led growth (PLG) and sales-led growth (SLG) environments

Technical & Product Skills:

• Strong technical aptitude to quickly learn and explain complex, multi-feature products
• Experience with CRM systems, sales automation tools, and AI-powered business tools
• Ability to conduct software demos and troubleshoot basic technical issues
• Data-driven mindset with experience using analytics to optimize onboarding funnels

Communication & Customer Success:

• Excellent written and verbal communication skills
• Comfortable hosting live onboarding calls, webinars, and product demos
• Experience managing high-volume customer interactions efficiently
• Proven ability to identify and address customer pain points quickly during trial periods

Operational Excellence:

• Fast-paced, self-starter mindset with strong bias for action
• Experience managing multiple customer touchpoints within compressed timelines (7-day trials)
• Strong project management skills to handle high-volume onboarding processes
• Ability to create and iterate on onboarding materials, workflows, and best practices

Qualifications:

• Experience with customer segmentation and personalized onboarding approaches
• Knowledge of sales processes, lead qualification, and customer lifecycle management
• Familiarity with onboarding tools (Intercom, Pendo, Appcues, etc.)
• Basic understanding of AI/automation tools and their business applications
• Experience collaborating with product, sales, and customer success teams

Success Metrics Focus:

• Track record of measurable improvements in trial conversion rates
• Experience reducing time-to-first-value for complex products
• History of maintaining high customer satisfaction scores during onboarding
• Demonstrated ability to scale onboarding processes without sacrificing quality

This role would be perfect for someone who thrives in dynamic environments and can balance the complexity of your horizontal product with the urgency of converting trial users within a week.