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Onboarding specialist

Onboarding specialist

1 - 7 years

|

1 - 7 Lacs

Bengaluru / Bangalore Karnataka India

Posted:3 weeks ago| Platform: Foundit logo

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Skills Required

customer queries handling Customer Experience multilingual proficiency Problem Solving Communication Skills

Work Mode

On-site

Job Type

Full Time

Job Description

Key deliverables: Resolve account and transaction-related customer queries Ensure adherence to process guidelines for customer interactions Identify and escalate issues to relevant internal teams Recommend improvements to enhance customer experience Role responsibilities: Handle queries via phone and digital channels with integrity Educate customers on PhonePe products and services Meet daily productivity and quality metrics Collaborate cross-functionally for swift issue resolution

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