Onboarding Officer - India

Doo Group is a global financial services group with a focus on FinTech innovations, dedicated to delivering financial solutions. With a global outlook and presence across international markets, we’re committed to building an interconnected business ecosystem that creates boundless opportunities. Leveraging cutting-edge technology, our diverse portfolio empowers clients worldwide to achieve their goals and secure a brighter future.

Onboarding Officer

What You Will Do:

• Review and verify client documentation, manage pending KYC and KYB cases
• Process onboarding-related tickets accurately and within SLA
• Communicate with Sales and Compliance to resolve missing or unclear information.
• Ensure complete and compliant onboarding for both individual and legal entity clients
• Securely store all client documents in the internal CRM system
• Escalate high-risk cases or irregularities to Compliance for further review.
• Support 2FA resets, profile disabling/enabling, and basic account changes during onboarding
• Monitor client profiles for red flags, conduct World Check screenings and re-screenings
• Ensure proper CRM setup and sales assignment, conduct CRM configuration testing to ensure all automations function correctly

What We Are Looking For:

• Strong understanding of KYC/KYB and AML processes
• Experience onboarding both individual and corporate clients is preferred
• Familiarity with internal tools like CRM (FXBO), Jira, Teams, and Outlook, Freshdesk
• Excellent attention to detail and organizational skills
• Good communication and coordination skills across departments
• Ability to manage time-sensitive tasks with efficiency
• Discretion in handling sensitive client information
• Ability to work on shifts and weekends

Ready to take the next step in your career? Apply now and join us in shaping an excellent client experience from day one.