Onboarding Officer - India

0 years

0 Lacs

Posted:3 weeks ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Doo Group is a global financial services group with a focus on FinTech innovations, dedicated to delivering financial solutions. With a global outlook and presence across international markets, we’re committed to building an interconnected business ecosystem that creates boundless opportunities. Leveraging cutting-edge technology, our diverse portfolio empowers clients worldwide to achieve their goals and secure a brighter future.


Onboarding Officer


What You Will Do:


  • Review and verify client documentation, manage pending KYC and KYB cases
  • Process onboarding-related tickets accurately and within SLA
  • Communicate with Sales and Compliance to resolve missing or unclear information.
  • Ensure complete and compliant onboarding for both individual and legal entity clients
  • Securely store all client documents in the internal CRM system
  • Escalate high-risk cases or irregularities to Compliance for further review.
  • Support 2FA resets, profile disabling/enabling, and basic account changes during onboarding
  • Monitor client profiles for red flags, conduct World Check screenings and re-screenings
  • Ensure proper CRM setup and sales assignment, conduct CRM configuration testing to ensure all automations function correctly


What We Are Looking For:


  • Strong understanding of KYC/KYB and AML processes
  • Experience onboarding both individual and corporate clients is preferred
  • Familiarity with internal tools like CRM (FXBO), Jira, Teams, and Outlook, Freshdesk
  • Excellent attention to detail and organizational skills
  • Good communication and coordination skills across departments
  • Ability to manage time-sensitive tasks with efficiency
  • Discretion in handling sensitive client information
  • Ability to work on shifts and weekends



Ready to take the next step in your career? Apply now and join us in shaping an excellent client experience from day one.

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