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Cyberark
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Onboarding Customer Success Manager - APJ

Onboarding Customer Success Manager - APJ

Cyberark

2 - 5 years

4 - 7 Lacs

mumbai

Posted:1 week ago| Platform:

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Skills Required

windows active directory escalation management access management gcp customer satisfaction project management management customer experience continuous improvement salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

As an Onboarding Customer Success Manager at CyberArk, you will own and drive the onboarding journey for a diverse portfolio of customers across the APJ region. Your primary goal is accelerating customers time-to-value by establishing measurable success criteria, proactively managing their onboarding milestones, and orchestrating cross-functional teams to ensure a seamless start to their cybersecurity journey. Your efforts will cultivate adoption, drive satisfaction, and lay a strong foundation for future growth opportunities.

Key Responsibilities

Own the Onboarding Journey: Lead customers through a structured, milestone-driven onboarding process, ensuring they understand the CyberArk solution, its value, and the path to success.
Cross-Functional Collaboration: Partner closely with Sales, Professional Services, Support, Sales Engineering, Customer Success Executives, and Renewals to provide consistent and coordinated onboarding experience.
Customer Goal Alignment: Work collaboratively with customers to define, document, and translate their business objectives into clear, actionable onboarding milestones.
Roles & Responsibilities Mapping: Identify and assign key customer champions, admins, and end-users critical to onboarding success and product adoption.
Risk and Escalation Management: Develop and communicate an escalation framework early onboarding to address potential issues or blockers swiftly.
Identify Gaps Early: Proactively detect potential roadblocks or readiness gaps and mobilize CyberArk internal resources to drive resolution.
Regular Progress Reviews: Conduct scheduled check-ins (monthly/bi-monthly) to monitor onboarding progress, address concerns, and ensure timely value realization.
Advocate Enablement: Recommend and support customers in leveraging CyberArk enablement tools such as training programs, community forums, and documentation for self-service learning.
Continuous Improvement: Gather customer feedback and contribute insights to enhance the onboarding process and overall customer experience.

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Qualifications

4+ years of relevant experience in Customer Success, Onboarding, Implementation, or a related role within SaaS or technology companies.
Demonstrated project management skills or familiarity managing

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Cyberark

Security and Investigations

Kochi Kerala

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Onboarding Customer Success Manager - APJ