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Onboarding and Customer Success / Account Management Executive

Onboarding and Customer Success / Account Management Executive

ProProfs

2 - 5 years

3 - 6 Lacs

Ghaziabad Delhi NCR Noida

Posted:2 months ago| Platform:

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Skills Required

Account Management Customer Relationship Customer Support Cutomer Success Key Account Management Customer Life Cycle Management Customer Management Client Satisfaction Customer Engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support/Onboarding and Customer Success responsibilities: Be the primary point of contact and build long-term relationships with customers Help customers through email, phone, online presentations, screen-share Develop a trusted advisor relationship with key accounts, customer stakeholders Ensure the timely and successful delivery of our solutions according to customer needs and objectives Be responsible for customer onboarding, account management, product adoption, account growth and account success Increase Customer Satisfaction and minimize Churn, by Emails and Calls to resolve challenges they are facing with respect to our product, also sharing inputs to use the product. Develop and maintain and grow customer relationships with the customers. Maintain up-to-date knowledge of ProProfs products, features and processes Provide answers to (technical/non technical) questions Shall be involved in end to end support of various SAAS products to medium - large organizations Responsible for keeping current clients delighted and delivering exceptional client service on a day-to-day basis Work within the SLAs and strict timelines Spearhead the growth & adoption of ProProfs, and to be an evangelist for ProProfs Work Timings : US timings (East Coast, Central, and West Coast) 5:30 pm to 02:30 am IST Location: Noida - Hybrid (3 days a week from office) NOTE: ONLY MALE CANDIDATE CAN APPLY

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ProProfs

www.proprofs.com

EdTech / E-Learning

N/A

N/A Employees

13 Jobs

Key People

Amit Jain

Co-Founder & CEO
Sandeep Jain

Co-Founder & VP

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Onboarding and Customer Success / Account Management Executive

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Onboarding and Customer Success / Account Management Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at ProProfs