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Onboarding Account Manager

5 - 8 years

0 Lacs

Chennai Tamil Nadu India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

onboarding software code logistics ai transportation management technology scaling combination support service training metrics cadence engagement saas

Work Mode

On-site

Job Type

Full Time

Job Description

Job Information

Date Opened

04/09/2025

Job Type

Full time

Industry

Software Product

City

Chennai

State/Province

Tamil Nadu

Country

India

Zip/Postal Code

600017

Onboarding Account Manager

Pando (www.pando.ai) is pioneering the future of autonomous logistics with innovative AI capabilities. Trusted by Fortune 500 enterprises with global customers across North America, Europe, and Asia Pacific regions, we are leading the global disruption of supply chain software, with our AI-powered, no-code, & unified platform empowering Autonomous Supply Chain.
We have been recognized by Gartner for our transportation management capabilities, by the World Economic Forum (WEF) as a Technology Pioneer, by G2 as a Market Leader in Freight Management, and named one of the fastest-growing technology companies by Deloitte.

Why Pando?

We are one of the fastest growing companies reimagining supply chain and logistics for Manufacturers & Retailers scaling up globally. We are a growing team, unrelenting and enthusiastic about building great products. We have folks who are pragmatic, imaginative or a quirky combination of both. We yearn for purpose in our work & support each other to grow.

Role

Pando is looking to hire an exceptional onboarding account manager who will provide excellent customer service, beginning from the very first moment of signup, to the moment of first success with the product.

Key Responsibilities

  • Ensure high client satisfaction and product adoption.
  • Provide product training and product demonstrations during the engagement.
  • Take ownership of product adoption and fast value realisation for clients.
  • Enhance the experience of all client users.
  • Create best practices for customer onboarding.
  • Set up best practices to deliver a wow experience to clients.
  • Manage adoption and churn metrics. Manage weekly and monthly cadence with client and internal stakeholders.
  • Complete engagement within deadlines.
  • Collaborate with internal stakeholders effectively.
  • Ensure clarity of actions within different teams within Pando.
  • Ensure smooth transition between different stages of engagement.

Requirements

  • Minimum of 5 to 8 years of experience on supply chain/logistics product rollout.
  • Be a subject matter expert in SCM SaaS Products
  • Collaborate with Product team for enhancement and roadmap planning.
  • Hands-on experience onboarding clients in enterprise SAAS product.

I'm interested

Locations

- Chennai, India |

Posted on

04/09/2025

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